Since English is not my first language, I cannot be as eloquent and witty as Skippy was describing my own ordeal with the Sony-tech-to-hire. The contractor-technician of Qualxserv company came to my house to fix the "potential issue affecting my PC model" (TZ-150), as Sony presented it. After having opened the computer's guts he fixed the wiring around the hinge that was a presumed cause for unwanted overheating. Then, according to a numbered sticker on one component, he concluded that my webcam should be replaced. He took out my webcam device and looked in the Fed-Exed kit he brought with him to discover that a new camera was missing! He re-built my computer and was ready to leave. Just before he left I noticed that the camera window was cracked!!!! I called Sony customer service, waited on the line for ever and finally talked to an "escalation supervisor" who rejected any responsibility on the part of Sony. He wanted me to send my computer to the Sony laboratory, which I cannot do since I write my dissertation on it and have all my research done on it. He said that the TZ model is not one of the models that receive at-home reparation (don't quite remember the words he used.) Well... I pointed out to him that they did think it was important enough to send a technician for the "potential issue" but to no avail! The inexperienced Qualxserv technician is supposed to order the new camera and the camera window that he broke and call me then to reschedule. In view of the bad experience described by many others that went through the same experience as I did, I am honestly afraid to have this guy's hands back on my computer. It is obvious that Sony is basically covering up its manufacturing/design mistakes of the model and is trying to prevent a collective class action. But I personally do not know how to solve the problem. If any of you, like Skippy, managed to get Sony seriously respond to him, please comment on the forum and advise. Thanks.
The Triumph proved to be one of the better looking and performing pre-paid handsets we'd had the pleasure of holding in our sweaty mitts, but we had one major hangup: the name.
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Since English is not my first language, I cannot be as eloquent and witty as Skippy was describing my own ordeal with the Sony-tech-to-hire.
The contractor-technician of Qualxserv company came to my house to fix the "potential issue affecting my PC model" (TZ-150), as Sony presented it. After having opened the computer's guts he fixed the wiring around the hinge that was a presumed cause for unwanted overheating. Then, according to a numbered sticker on one component, he concluded that my webcam should be replaced. He took out my webcam device and looked in the Fed-Exed kit he brought with him to discover that a new camera was missing!
He re-built my computer and was ready to leave. Just before he left I noticed that the camera window was cracked!!!!
I called Sony customer service, waited on the line for ever and finally talked to an "escalation supervisor" who rejected any responsibility on the part of Sony. He wanted me to send my computer to the Sony laboratory, which I cannot do since I write my dissertation on it and have all my research done on it. He said that the TZ model is not one of the models that receive at-home reparation (don't quite remember the words he used.) Well... I pointed out to him that they did think it was important enough to send a technician for the "potential issue" but to no avail! The inexperienced Qualxserv technician is supposed to order the new camera and the camera window that he broke and call me then to reschedule. In view of the bad experience described by many others that went through the same experience as I did, I am honestly afraid to have this guy's hands back on my computer.
It is obvious that Sony is basically covering up its manufacturing/design mistakes of the model and is trying to prevent a collective class action. But I personally do not know how to solve the problem.
If any of you, like Skippy, managed to get Sony seriously respond to him, please comment on the forum and advise.
Thanks.