ARCHOS 705 REVIEW: The worst possible product ------------------------------------------------------------------------
11-25-08 Email to Paul D. Manager RMA Center Archos USA (Email remained unanswered on 12-4-08) (Archos CEO Crohas was cc-ed):
Paul D.,
I have not had the pleasure receiving a call back from Archos "corporate" to further discuss the serious quality issues with my Archos 705 unit. I was expecting a call last Monday as promised.
To summarize our phone conversation from last week: My Archos 705 Wifi 80 Gb unit is in repair for the sixth time in less than 1 year. The quality issues have ranged from faulty video card, to defective sound card, to hard disk reading errors. I sent an email with my concerns to Archos USA in May 2008. I never received an answer. I then sent a certified letter with additional quality issues in August 2008. Again no answer. The standard 1 year warranty will run out in the middle of December. At the historic rate the Archos 705 will become defective again by mid January 2009. In order to solve my problem with the Archos 705 quality, I requested in the order of preference:
1. A refund of the residual value of the unit, or 2. A warranty extension by 1 year, since I have not been able to enjoy the Archos Wifi for as long as a consumer should be able to, or 3. A docking unit, because this will allow me to use this portable device without touching it. This no-touch environment potentially extends its useful life.
Your offer of free software is amicable, but does not address the actual quality problems.
The Cobra Tag may help you win that losing battle, acting as a Bluetooth device that attaches to your key ring and connects to your phone, it gives you the opportunity to find the missing item if it's less than 30 feet away.
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ARCHOS 705 REVIEW: The worst possible product
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11-25-08 Email to Paul D. Manager RMA Center Archos USA (Email remained unanswered on 12-4-08) (Archos CEO Crohas was cc-ed):
Paul D.,
I have not had the pleasure receiving a call back from Archos "corporate" to further discuss the serious quality issues with my Archos 705 unit. I was expecting a call last Monday as promised.
To summarize our phone conversation from last week:
My Archos 705 Wifi 80 Gb unit is in repair for the sixth time in less than 1 year. The quality issues have ranged from faulty video card, to defective sound card, to hard disk reading errors.
I sent an email with my concerns to Archos USA in May 2008. I never received an answer. I then sent a certified letter with additional quality issues in August 2008. Again no answer.
The standard 1 year warranty will run out in the middle of December. At the historic rate the Archos 705 will become defective again by mid January 2009. In order to solve my problem with the Archos 705 quality, I requested in the order of preference:
1. A refund of the residual value of the unit, or
2. A warranty extension by 1 year, since I have not been able to enjoy the Archos Wifi for as long as a consumer should be able to, or
3. A docking unit, because this will allow me to use this portable device without touching it. This no-touch environment potentially extends its useful life.
Your offer of free software is amicable, but does not address the actual quality problems.
Regards
John S.