reliable HDTVs. The latest annual Reliability and Service survey received inputs not from independent researchers, but from 16,000 actual owners who can speak best for the quality of the wares they own. The happy winner was Sony, which notched above-average ratings in seven of nine measures, though LG, Panasonic, Samsung, Sharp and Vizio didn't fare too bad, either. The biggest loser was Mitsubishi, which showed four below-average scores and a "higher-than-average incidence of severe problems." The four-page writeup can be viewed in full by clicking the read link, but our main question is this: are you in agreement with the findings?