"...Based on a pile of anecdotal evidence and hearsay, numbers as high as a 50% return rate have been bandied about. The software update certainly helped the situation, but there are still a lot of disappointed thumbs out there."
"a pile of anecdotal evidence and hearsay" That is what you run this on?
I have a pile of "a pile of anecdotal evidence and hearsay" that the iPhone is loosing users left and right. Are you going to run a story on that, or are you going to work like a bastard to make sure THAT anecdotal evidence and hearsay has some merit before pushing the Post button?
It was a loaded poll from the very beginning. I'm not saying you are trying to push an agenda, but having a totally negative post linking to a negative review followed by a poll asking if people are happy with the device or not is the wrong way to conduct a proper survey. You may not care, heck I barely care, but the lead up to the question is essential when you're doing surveying and hoping for anything "somewhat" accurate.
Personally I really enjoy my Storm, I picked it up last week on Telus and it shipped with updated firmware and it's a great device. I came from Windows Mobile so any "lag" on the Storm just seems normal to me. I also really enjoy the click screen and feel that it does help with typing, it feels natural to me and I personally wish more devices utilized similar technology. Admittedly I use the SureType more than the QWERTY but I have to say I've gotten damn fast at hammering out long paragraphs with ease.
In the review or in the first impressions you (or whoever reviewed the device) seemed to mention your fingers getting tired from clicking on the screen which I think is totally ridiculous unless you suffer from horrendous finger dexterity problems or carpal tunnel.
In a couple of months I'm certain this will be the device to beat once it gets enough updates to polish the UI and fix some bugs.
meanwhile, wouldn't good journalism at least offer an idea of why the returns were happening? i haven't been keeping up with this, so i have no real idea what is going on.
This reminds me of the iPod-killer stuff. Every product that comes out is an iPod-killer, none succeed. Now we have all these iPhone-killers... It ain't gonna happen people. RIM rushing a product like the Storm out to match the iPhone cannot compete against the 4-5 years of R&D Apple has had. Not to mention all the years of iPod R&D...
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"Based on a pile of anecdotal evidence and hearsay, numbers as high as a 50% return rate have been bandied about..."
Wow, stay classy Engadget. Don't knock yourself out trying to get "facts" instead. LOL
That's why we did a poll! There are no hard numbers on this stuff right now, this as close as we can get at the moment.
So how come there isn't ONE positive option on that poll!?
Biased much Engadget!? :)
Never mind, stupid me, first one counts as a positive one I guess.
you really think that they could get the numbers. sales and returns figures are one of the top secret info items for retail and service companies.
so they use what they can. and at least they are honest that it's not hard numbers.
"That's why we did a poll! There are no hard numbers on this stuff right now, this as close as we can get at the moment."
So why are you running the story then? Either you guys are pushing an agenda or you've just admitted you could be misleading readers on purpose.
How is asking readers about something pushing an agenda?
"...Based on a pile of anecdotal evidence and hearsay, numbers as high as a 50% return rate have been bandied about. The software update certainly helped the situation, but there are still a lot of disappointed thumbs out there."
"a pile of anecdotal evidence and hearsay" That is what you run this on?
I have a pile of "a pile of anecdotal evidence and hearsay" that the iPhone is loosing users left and right. Are you going to run a story on that, or are you going to work like a bastard to make sure THAT anecdotal evidence and hearsay has some merit before pushing the Post button?
Somehow I think it would be choice #2
The poll is just a CYA.
@ Paul Miller
It was a loaded poll from the very beginning. I'm not saying you are trying to push an agenda, but having a totally negative post linking to a negative review followed by a poll asking if people are happy with the device or not is the wrong way to conduct a proper survey. You may not care, heck I barely care, but the lead up to the question is essential when you're doing surveying and hoping for anything "somewhat" accurate.
Personally I really enjoy my Storm, I picked it up last week on Telus and it shipped with updated firmware and it's a great device. I came from Windows Mobile so any "lag" on the Storm just seems normal to me. I also really enjoy the click screen and feel that it does help with typing, it feels natural to me and I personally wish more devices utilized similar technology. Admittedly I use the SureType more than the QWERTY but I have to say I've gotten damn fast at hammering out long paragraphs with ease.
In the review or in the first impressions you (or whoever reviewed the device) seemed to mention your fingers getting tired from clicking on the screen which I think is totally ridiculous unless you suffer from horrendous finger dexterity problems or carpal tunnel.
In a couple of months I'm certain this will be the device to beat once it gets enough updates to polish the UI and fix some bugs.
meanwhile, wouldn't good journalism at least offer an idea of why the returns were happening? i haven't been keeping up with this, so i have no real idea what is going on.
This reminds me of the iPod-killer stuff. Every product that comes out is an iPod-killer, none succeed. Now we have all these iPhone-killers... It ain't gonna happen people. RIM rushing a product like the Storm out to match the iPhone cannot compete against the 4-5 years of R&D Apple has had. Not to mention all the years of iPod R&D...
With nebulous double speak answers like Verizon gave, there is little hard data to go on.