I will never buy another product from Gateway, AKA Acer, AKA eMachines(the logo was on the return packaging instruction), AKA flaming pile of crap. The company I work for used to buy their computers exclusively, even after they got bought by Acer.
The problem grew out of a motherboard that the USB ports had died on. I set up the RMA and they shipped us a "new" board. When I opened the box with the replacement board there was dust on the expansion slots, the heat-sinks were bent and dusty, and the socket for the processor had thermal grease IN the receptacle. I promptly called them up and asked for another replacement, which, to their credit, they had no problems doing. However, upon inspecting the next board: blown capacitors and thermal grease all around the CPU socket. Finally the fourth board we were sent was dusty, but the capacitors were intact, no grease in the CPU socket, and it worked as it should.
Bottom line: Never trust a company that has eMachines attached to it...
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I will never buy another product from Gateway, AKA Acer, AKA eMachines(the logo was on the return packaging instruction), AKA flaming pile of crap.
The company I work for used to buy their computers exclusively, even after they got bought by Acer.
The problem grew out of a motherboard that the USB ports had died on. I set up the RMA and they shipped us a "new" board. When I opened the box with the replacement board there was dust on the expansion slots, the heat-sinks were bent and dusty, and the socket for the processor had thermal grease IN the receptacle. I promptly called them up and asked for another replacement, which, to their credit, they had no problems doing. However, upon inspecting the next board: blown capacitors and thermal grease all around the CPU socket. Finally the fourth board we were sent was dusty, but the capacitors were intact, no grease in the CPU socket, and it worked as it should.
Bottom line: Never trust a company that has eMachines attached to it...