Among oodles of new phones, we're also expecting some nice surprises on the software front at Mobile World Congress
this week. One particular app that has our attention is LogMeIn Rescue+Mobile, which should enable IT support groups to tap into one's Android-based phone remotely and "see an exact visual replica of the smartphone on their computer screens." From there, the techs can mash buttons, tweak code and do whatever needs to be done to solve any lingering issues. Call it remote virtualization, with a pinch of "help!" We're told that the software will be available immediately for carriers kosher with having it loaded on, and for any CSR who has attempted to understand a problem via spoken word alone, we're sure they're undoubtedly on board with this alternative.
[Image courtesy of interpunct