T-Mobile provides support, good vibes to its iPhone-using clientele

Despite not being its official US carrier, T-Mobile still seems to wanna maintain an amicable relationship with all those who came over with an iPhone in tow. According to a report by The Consumerist, a recent update to the carrier's voicemail system caused some of the smartphones, including Apple's touchscreens, became unusable, with a volley of blank text messages dated from the future arriving instead. Those who contacted customer service were called later to acknowledge the issue and offered an one month service credit. Said the rep, "T-Mobile, though they do not offer the iPhone, and that they are committed to supporting users on their network who have them" -- not too surprising a stance, but a kind gesture for sure. The problem has since been fixed, and everyone lived happily ever after.

[Via iLounge]

[lilazndude Posted May 10th 2009 5:02AM]

this is one thing that was cool about t-mobile. i called them about my friend's iphone (who was on my family plan) and they were good about the support. they have very limited knowledge of servicing them, as they are not the carriers, but they have absolutely no negative feedback about someone bringing over the iphone.

[Kid Red Posted May 11th 2009 9:42AM]

Why surprised? T-Mobile in Europe carries the iPhone. A rep here told me I could easily use an unlocked iPhone on their network and they'd be able to provide some tech support because it's in their system (shared with Europe)

[(Unverified) Posted May 28th 2009 6:35PM]

Be afraid, be very afraid. I signed up for this service in July, 2008. It appeared to work alright w/ some outages until January, 2009 when it was down for minutes, hours, days. When the problem occurs it requires you to reset your router each and every time. It was so bad I had to set up a surge protector under my desk, so I could simply use my foot to turn the router on and off, on and off, on and off…. When I called to complain, t-mobile told me they were not aware of this problem, well to be frank they are liars. There are postings all over the place, including their own forum on how unreliable this service really is.
They sent me a new router, knowing full well this wouldn’t solve the problem - the problem was I believed them. Why wouldn’t I, I had VOIP for years from other providers with no real problems. Well - same problems. You are on the phone and all of sudden the person on the other end cannot hear you - reset the router. You call them back or they call you and it drops again - reset the router. You do it a few more times - same thing. Like I said it may be minutes but more likely hours and in the end days at a time. It also takes your internet service with it. Linksys forum also has many postings, look up “no blue light”.
So I call again - told my case was closed - really, no one called to see if it was working. Told you have to start at the lower level customer service all over again. Email CEO, get call from executive response team. Now they are angry, combative, abusive and threatening - yes, threatening to “investigate” my phone calls or how I use my phone - I told them - have at it. Their executive response person Beckett spoke over me continually - actually yelling at me. I told her I did not want any more contact with her - find someone else. Oh - did I mention she thought it was funny I had this kind of phone service. Even though the phone continually disconnected while I was speaking with her - she tried to claim it wasn’t their problem and they still expected me to pay the bill. Anyway, Beckett had the audacity to keep calling me and I told her emphatically not to call. She said she would continue to call - oh, really - had to inform her this was harassment in writing. Then someone else called but the call kept dropping and they didn’t call back.
Senior tech Kevin calls and told me he had the same issue, but it wasn’t as bad these days - not as bad - are you kidding me! He was supposed to come to me and bring a new router - well he never showed up. Then a letter from t-mobile they are terminating my service and keeping my activation fees, the money for phones and equipment, but we still want you to pay the balance on your bill or we won’t release your number. Keep in mind I paid all along, believing they were honestly attempting to fix the problem - because they said so - like I said - LIARS. In April when the service became unbearable, leaving me without my internet service - I told them I would pay when they fixed the problem - therefore I was disputing my bill. American consumers have to stop being doormats - we have let this happen. Not me - not anymore. I reported them to the FCC, BBB, AG and small claims. An important fact is that you cannot call 911 should you need to when you have no service or it disconnects every minute. Well at least that would get the cops here, since they would figure we were making prank calls to 911. Totally disgraceful company.