70,000 HP laptop batteries recalled due to fire hazard
By Darren Murph 
posted May 14th 2009 3:13PM
posted May 14th 2009 3:13PM
Description: The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers. Models that can contain a recalled battery include:
62940^^AXV^^^^ 65033^^B7U^^^^
65033^^B7V^^^^
65033^^BGU^^^^ 65035^^B7U^^^^
65035^^B7V^^^^
65035^^BGU^^^^
65035^^BGV^^^^ 67059^^V8U^^^^
67059^^V8V^^^^
Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.
Manufactured in: China
Remedy: Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.
Consumer Contact: For additional information, visit the HP Battery Replacement Program Web site at http://www.hp.com/support/BatteryReplacement
At first I was blown away when I read it as 70,000 Hp (horse power) batteries! Now....not so much.
have to admit, took me a second read for me to say Hewlett-Packard.
i had just come from the Need for Speed Contest page. Nice.
I've sent out 3 different HP dv2000/6000/9000 laptops for random repairs (not booting up and wireless not working) and that's only a few of the issues. Seems like these models were very poorly made.
And here I was thinking I was the only person who read it that way at first. "THIS JUST IN: 70,000 HORSEPOWER SETS FIRE TO YOUR LAPTOP." If only...if only...
I have a dv6000 and it's given me hell ever since 2006. I will never purchase another HP, and I recommend everyone who is currently looking for a laptop to buy anything but an HP.
HP and quality doesn't go hand in hand these days. My DV9074 was plagued by hardware issues in 2007 and 2008 thanks to faulty nvidia chips, warm hot AMD CPU and other failures. In September 2008 I had enough and got a refund after 22 months of ownership. Bought myself a Dell and decided to stay away from Nvidia and AMD so I opted for a 17 inch laptop again but this one with a core duo and ATI GPU.
The difference between the two was like night and day. The Dell didn't flex nearly as much as the HP and is lighter despite the fact that I opted for a 9 cell battery. HPs have horrible battery life, the Dv9074 didn't last longer than 30-60min.
I concur. 2 years ago, I recommended HP computers to a lot of people. Everyone I know who took my advice has experienced some sort of significant hardware failure. In total, of the 6 people I know with HP dv**** laptops, every single one has had problems. Some have had hard drive problems, some have had bad motherboards, but the every one has needed a new battery.
I just checked the serial on one of the dead 2 year old batteries, and it is not part of the recall. Judging by the fact the it died in under 2 years, it probably should be.
Ha, HP is a luxury PC compared to the junk Dell ships out these days. A battery catching on fire would be the highlight of my day, where as the dell batteries in the past have just died around 2 months of use, and that's not even heavy use.
I hate this for HP, but you knew what you was getting when you bought a product that was built by the lowest bidder.
7legend: I have had absolute zero problem with my Studio 17. Here is a list of the problems my HP had;
-Motherboard/GPU toasted twice
-CD load tray ejecting randomly
-Battery good for nothing
-One of the speaker not working
-WiFi card acting up
-Noisy like a private jet
-Heats up like a nuclear reactor
HP kept on insisting on repairing it until warranty expires and then leaving me out to dry but I didn't want to accept it considering the big lump of oney I had paid for the laptop. The only edge HPs have on Dell is the speakers and screen. Dell ship their laptops with embarrassingly poor quality screens which good for nothing when it comes to photo editing.
Funny you should bring that particular model up. My wife has one, first the capacitive touch controls failed reinstalling the drivers also failed the only thing that worked was turning the machine off removing the battery and holding the power button for 10 seconds, this fixed it for about 30 minutes. Track pad has a horrible texture to it which makes using the machine unbearable the engineer / industrial designer needs to quit his day job. The battery was rendered useless like I said before within 2 months of purchase. We then replaced it with a MacBook and she hasn't touched it since. In now sits in a closet waiting for me to find some meaningless use for it, it does make a good 250gb network drive though
your experience may be different but numbers and customer satisfaction show that HP is superior to Dell, and from my experience I agree with the numbers.
What "barcode" is it?
I have a p/n and s/n on the sticker on the bottom of my laptop.
I also have a dv6707us, but I've left the thing on for hours on end sometimes and I've never had any heating problems.
Follow the link. It has better pictures from where the barcodes will be found.
Of course my model isn't included. It's never been. It has a shitty battery and the wifi card doesn't work either. F*ck hp.
13" Macbook late 2007 dead on arrival -> new motherboard -> new harddrive -> new battery -> new charger and my macbook still doesnt charge! now they told me, sorry your warranty is out. f*ck apple!
MICROSOFTRULEZ!!!
APPLESUX!!!
Yahr, mine neither. It's too bad cause the battery only last 10 min, a free replacement would have been nice T_T
interesting. i have two of the batteries affected for my dv2000 and i have never experienced any overheating at all....or on any part of my notebook for that matter. it is quite cool. i wonder if i should worry, though.
Why not just get the battery replaced anyways? Unless I'm reading it wrong, it's a free replacement battery isn't it?
Get them replaced. It's not worth coming home to a burned down home one day.
dv9540us here. where do i go?
HP looks nice and they're relatively cheap but it comes at a price. I hate the wi-fi in my DV2410ca. It disconnects all the time for no reason. They're also so hot that you can't even keep your hand on it for more than a couple of seconds.
we have a handfull of HPs here, im going to check this out see how many are on that list...
poor lauren
Excellent!
"I'm a PC and I... *explosion* :D
Get Jack Bauer on the case! Renegade exploding-battery vectors at large in the general public! Self-effacing 'not-cool-enough-for-a-Mac' mousey red-head, may also be disguised as boxy self-described 'artist' who 'cuts video.' Laptop-hunter HUNTER!
;D! awesome sending mine in, 2 year old battery that gets 40 minutes under powersaver.
Hope mine is covered, that battery is useless!
You guys should check on the HP site, it have better descriptions and procedures to return the damn thing.
I have a dv9700, but it seems like my battery is not affected based on the bar code on the battery.
HP customer service really sucks, they ask me to reinstall my entire system even just because of hardware issue (trackpad grounded improperly so the cursor goes everywhere). My fix is to hammer slam the trackpad and get rid of the statics.
"My fix is to hammer slam the trackpad and get rid of the statics."
Funny, that was my fix to all HP stuff. With all that talking about environmental sustainability, though, I came up with a more creative solution for the last one: I attached a chain and used it AS A BOAT ANCHOR!
sweet not affected =D
How is that sweet? I would gladly take a free replacement =D
Sweet! I needed a new battery anyway!
Thanks for the heads up engadget
http://www.hp.com/support/BatteryReplacement
Jeesus. What happens to the Laptop Hunters? I like the first chick a lot. Hope she's okay.
The battery in the picture is of an aftermarket battery manufactured by BTI, but the recalled batteries are from HP. BTI batteries should be fine!
Whatever. My laptop and battery were both on the lists so I called and they told me that my particular battery wasn't being recalled even though everything was exactly number for number just like all of their info sheets. Something's fishy here...
thats phone number is wrong, it doesn't lead to HP..........
Now I know what HP stands for....Hot Poop! No issues with my Dell XPS 16!
I have my HP plugged into the wall all the time.
If I use it unplugged, the battery dies in 5 minutes.
Figures , HP is garbage
"Figures , HP is garbage"
Now that's a little too harsh a generalization. The "DV" line has had it's share of problems so this isn't too surprising- though being a HP fan I'm bummed they have fallen to the battery problems of Sony and Apple.
Still- The 2 hp lappies I've had (currently on second) have been built like tanks and waaayyy cheaper than comparable lappies by other manufactures.
Can't say the same for my notebook experience before. My apple ibook was a nightmare.
I have a DV6000 and I have literally burned my leg on its battery. I have no idea why mine isn't being recalled. HP batteries suck anyways; I have 15 minutes of juice.
I'm glad to see that my battery isn't affected, I took out the battery and was running by the powercord and thought I would be out of a laptop for a while, but I'm all smiles now. I wanted to buy a 12cell but I'm not sure yet. I will wait for a little bit longer, maybe by the time the original battery starts to not keep charge properly they will have 18cell batteries out that are not bigger than a 12 cell...so I'm waiting a little bit.lol, by then I might be on a new laptop all together.
Phew.
I have an odd HP laptop I guess. the label on the screen says dv6000, but the label on the bottom says dv6500, and my battery isn't effected, so yay.
good.
Same Here.
I really wanted that new battery.
No, that's how all the dv laptops are. The dv6000 denotes the series of the laptop and the dv6500 tells you which model it is.
I think you need to buy yourself a new battery, because you killed that one. you should always train your battery, if you have plugged in all the time and don't give it time to die then recharge to full again, you will give it what is charge memory. where it thinks it is charge but its really not charged, so it will report that its fully charged when its not. I would say drain the battery and leave it out for a couple days maybe weeks, then charge it fully and depleat that charge (repeat). you might get back 1/2 or 3/4 what it was at original. but I would say buy a new battery.
HP uses lithium-ion / lithium-ion polymer batteries in their laptops these days. These batteries do not suffer from voltage depression (AKA memory effect).
that was for greg N
you'd think they (battery designers) would have this figured out by now.
I'm glad to see my HDX is safe. My computer is only a few months old, so it'd be more of a hassle rather than a win for getting a new battery.
2 cases of fire damage and everyone labels HP poor quality? Isn't that little blown out of portion?
fuu-- this is the first time I've brought my laptop to class all semester, I swear! It'll never happen again! I'll focus from now on!
why do I have a feeling the battery I replaced 2 months ago in my dv6000 would have been on this list.
That thing was hot as hell and lasted 10 minutes....I think the one I have now is in the clear
Oh my clients would be so pleased!
My HP laptop goes by the names 6899EA,6700,6000.. Was really confused, anyway, luckily my battery is a 6301 manufactured in japan not china =D
Your battery is not affected and is not part of this replacement program. Thank you for your cooperation. If you believe this may be an error please verify that you have entered the correct battery bar code id and try again or contact HP for further assistance by using one of the "Contact Us" options on the top left of the page.
Oh noooo! I want new, free battery too :( Actually mine starts with 67060...
I wonder if any of microsoft's laptop hunters are affected.
Kinda funny. Me and my roommate both bought nearly the same Compaq V6000 about 2 years ago. His battery completely died about 8 months ago, my ones capacity is diminished but it's still going. My code # is part of the recall, his is not.
this gotta suck for HP..
I should put down this laptop...
This happens guys. We had them on our Macbooks and Dell had their recall too (as both manufacturers actually used the exact same Sony batteries). Its only when companies DO NOT have recalls when recalls are warranted that you should worry. Otherwise, its pretty sweet as lithium batteries have a limited amount of charge cycles, and through recalls you get a brand new fresh battery for free!
Ive got a g60....... its REALLY hot right now.... its only been on for about 10 min.... ill be fine... BOOM! battery acid everywhere... i need new pants...
as if they don't need more problems
Luckily I'm swearing off HP computers forever.
I have a dv6000 and the verfier on HP's website says my battery is NOT included although it met the criterion for being a bad battery. I called 1-800-HP-INVENT and they determined that the battery is bad and I'm going to get a new one for free. This is my 3rd HP PC and they all have had issuses but HP has been phenomenal at Customer Service for me. I didnt have to yell or be rude and they seem to roll out the red carpet for me. HP used to be consistent with great quality but it seems that as they've become more popular the workmanship seems to be getting shabby. Anywho...I still enjoy HP's products although they all seem to go "through it" at some point or another.
this is sweet, my battery crapped out a few months ago, cant get more than a few minutes of time on it anymore.
hasnt exploded into any flames but if HP wants to give me a nice new one that holds a charge, well hey...Im not complaining.
Mine matches one of the Bar codes on the list, but their Validator on the website says that it is "Not part of the replacement program" So I sent them a reply that I will continue to use my battery, as even though it appears on the list, their website told me it was OK to use.
yipee my batt was losing charge anyway :)
HP Compaq 6715b *phew*
i read this and i quickly called hp they didnt even want to give me the replacement battery they kept making excuses till they finally knew they were wrong /the guy i was talking to was lying to me very poor customer service
if you dont have a warranty to bad youll have to pay full price for the battery
im never buying another hp after my experience with them
dammit, my battery is not in that list. (hp tx2500)
My dv9339us(with go7600 nvidia gpu) fried 6 months out of warranty at 1.5 yrs. HP's extended warranty links drilled down to only a handful of P/N numbers (sort of a sub-serial number). Of course my P/N number wasn't listed, and HP informed me that it would $400+ to fix it plus my shipping to them.
Now I find that my $1600-for-1.5yr paperweight also has an assploding battery.
I would never buy another hp product again. You don't support me, I don't support you. You robbed me of $1600 - thats enough for me.
I actually have a dv2500. I called HP tech support to find out that my battery (the 65035n7b7v11ms) is actually NOT part of the recall even though it does overheat quite a bit and crashes my computer in the process. I find it odd that it is the original battery that came with my notebook upon purchase, has these problems, and yet is not "defective."
Any advice?
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i got a G60-120US does that mean i should go replace my battery? pls help im kinda confused.