Dell fined $30,000 by Taiwan government over pricing mishaps
By Darren Murph 
posted July 30th 2009 2:15AM
posted July 30th 2009 2:15AM
[Via Engadget Chinese, image courtesy of AdRants]
posted July 30th 2009 2:15AM
A look back on popular stories from today in a specific year.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Oh no, they are being fined $30.000, what ever shall they do now? They might as well shut down the whole company.
This has me legitimately worried about Dell. Bankruptcy, maybe?
Two things...
If you paid for something, and instead of say, a twenty, you gave someone a fifty, in Taiwan, the retailer should be able to keep the money, and not worry about making change.
Because you know, NOBODY has EVER made a mistake.
Also,
Dell should just stop selling in Taiwan. What's next in Taiwan, a ban on chewing gum?
we make mistakes, and we appologize and hope forgivness.
cant feel any of that from DELL. not even a sigle email to say " WE ARE SORRY TO MAKE THE PRICING MISTAKE...TWICE!!.."
so.. plz all u arrogant ppl, use ur brain more, and say less.
but, again, i cant find much detailed report from the US news, until today DELL got fined.
cant blame all u not so smart ppl, only have to blame the media i guess.
"plz all u arrogant ppl, use ur brain more"
Irony.
its not like the taiwanese government is going to walk around handing out that 30 grand anyways.
$1 000 000 is nothing for Dell.
I'm from Taiwan and in the beginning I thought Dell has made a mistake, but when you read into this Dell pricing issue you can immediately figure out Dell's marketing department is just stirring up interest. The prices after they "adjusted" the "incorrect" prices are very similar to what stores are selling at. No bargain either. Just bad marketing.
we punish its sin, not punish its rich.
Taiwan's minister of finance points his pinky finger at the corner of his mouth and says "thirty THOUSAND DOLLARS!!!! HA HA HA!" Assistant says, "umm....sir, they make thirty thousand dollars every 20 seconds."
(*12.3 billion in sales divided by the number of seconds in a fiscal quarter.)
for all u ppl live out side of taiwan, means u dont know what happened, so plz no need to use emotional words for things u dont know.
Too many wrongs doesnt make things right.
Most ppl here do not ask Dell to honer its price rather than a simple Appology in time, which DELL failed.
u ppl think we r too greedy, but, when the same item priced 1.5 time more than in the US, u think it is fair?
u want to be tread like sxxt, so be it, keep taking xhxt from big companies and think u deserved to be tread like xxit.
I love that sign. I see it every day walking in NY to my train.
@Capriskye
of course only ppl who lives in tw r taiwanese, whoelse we are? do we have to be on that topic?
it is Engadget, not Poligadget. FYI, I am currently typeing in my home, in Taiwan, and yes, I was stay in the U.S. for long time, so i guess my rudeness is not pick up from tw?? haha...-_-""
and... yah.. it is very funny that i use many motional words, even on my last post, which initinally to cool down, then I got lost... SORRY for that.
and the post in between... hum... I am only try to clear thing??!!
again, most ppl were not asking DELL to honor its error pricing for twice. ppl r mad becoz DELL holding those orders' money without giving a word twice. that's the point to make ppl mad. put urself in the same situation, if u r one of them, back in 6/26, after a week and u still got no words from DELL and u've already paid, what would u do?
People, plz tell me what would u do?
so.. since u r not living in tw, and assuming u not holding the green-gold passport. If my assuming is correct, Again I recommand u, dont call urself taiwanese.
if my comment made you think i was talking trash about taiwan, my mistake. but this topic isn't about patriotism, so i wont get into that. there are plenty of comments to show your patriotism, you obviously already knew.
when i said "so only people who live in taiwan are taiwanese?", i did not say people who live in taiwan are not taiwanese. you misunderstood the question, if not, are you saying during the time you were outside of taiwan, you didn't consider yourself a taiwanese?
if you dont like a company so much, you dont deal with it and walk away. i will never put myself in that situation because im smart enough to know it's a mistake and they will likely not honor the price. if its a publicity stunt, and they succeeded, who's fault is it? i dealt with dell before and they did not honor the price quoted (not a price mistake, just a good deal that got way too many orders), i did not ask for compensation, i canceled my order and promised myself to never deal with dell again. its that simple. they do this long enough they will go out of business without you doing anything.
obviously my comment made you angry as hell, so i will quote my comment again, with only the thing i meant to say,
"those people that took advantage of that and even think they had the rights to ask for compensation is even more shameful."
you assumed right, i dont live in taiwan, but i am a taiwanese.
I think what diver was trying to say, was that, if you were born American, and you happen to live in Taiwan, you are no longer American. are we understanding this correctly, diver?
DELL has SCREWED around the world, and I dont know why people still allow this kinda company to survive and keep get screwed.
So, I think the DELL got fined isnt necessary bad, at least we have to find out a way to stop companies SCAM CUSTOMERS in any other way. So it all depends on how u see it.
u cant always make the same mistake and say "oooooops, my bad."
once is mistake, twice is incautious, more than 3 times is purposely done. I cant believe ppl now would say..."oh~ we all make mistakes..." yah, same mistake uncountable times!!
finally, back to the stay in tw or not... u have not answer my question, which passport u have?
at the end...
i dont care the whole DELL thing at all, and it has been tons of moral discussions in taiwan already, but tell u the truth, ur initial post really made me have the urge to say something. Actually, I dont care if u r taiwanese or not. But If u r truly a taiwanese, plz be proud of who u r and make ur ppl proud of u.
good talk, good talk, if we were talking to face to face, i would raise the glass and and say cheers.
gladed i havent been marked negative yet.
late here, should go to bed. u guys have fun.
i hold a US passport, but what does it matter? now you are talking politically. you dont know me and dont know why im here.
show me that dell did this on purpose and i will say i am sorry. just because dell has done this before doesn't mean they did it on purpose, it's not run by one person. but again, i can care less how they do business.
i am proud of who i am, read my comment to peter. not once did i say you are not taiwanese, whether i am or not is not for you to decide.
you know what, I hate the way you type
*notice I spelled "you" instead of "u"
I don't ask for perfect grammar or spelling, as I don't have that either (I'm from Taiwan too)
but at least attempt to use proper spelling, it's very distracting and easily make you seem childish
taiwanese companies like acer and asus make better pcs than dell, why would they buy dell's products anyway? gotta be the dirt cheap misleading price online.
Because Dell's customer service is impossible to beat, and Acer's/Asus' products are not necessarily better than Dells. However, Dell's do tend to cost a tad more (when there isn't a glaringly obvious misprint).
On the last used dell laptop I purchased, Dell replaced a WUXGA screen and a battery outside of the warranty period for free thanks to special programs replacing faulty devices. The keyboard was also replaced for free as a bonus during the screen repair, which was completely my fault for my violent gaming style. Would Acer or Asus ever admit and replace faulty parts *outside* of warranty? I doubt it.
I am technical enough that I will go with whatever is cheapest when I buy a new/used machine and repair issues myself. However, when an extremely busy or non-technical person asks me what to buy, I will always tell them to go with Dell, without hesitation, so I don't end up being the one fixing their computers.
@ Bill
thanks for ur explanation...
just realized again the whole poligadget things gets me again, then i have to retype things since i just responded i dont care the nationality question.
so.. let's stick witht the DELL topic here... wait... I just responded I dont care as well...
nothing left to talk so... go to sleep
and with u have a great...day/noon/afternoon
I just love that the editors used this photo. The first time I saw that shop walking around the financial district in NYC, I broke into laughter right on the street and my wife pretended not to know me.
At least, I *hope* there's not two shops in the world with that sign.
A lot of interesting comments. I thought I'd chime in.
While it is true there are things we can't speak to yet, we all feel it is important to speak to those we can.
Pricing errors did occur on the Taiwan site, but once those errors were discovered, they were corrected, and we began proactively reaching out to those customers whose orders were affected. A toll-free number was provided for those with questions, and discount coupons were offered to customers who had their orders cancelled.
We can't yet comment on the government actions taken, but we can say that we are working with the government of Taiwan to reach a fair resolution for all parties involved.
And BTW-
Lionel Menchaca just posted a blog about the situation:
http://en.community.dell.com/blogs/direct2dell/archive/2009/07/30/what-s-going-on-in-taiwan.aspx
He's confirmed for me that billing occurs the day an order is shipped, so no one was billed for these cancelled orders.
Slight correction:
I was just informed that some customers *were* billed with the incorrect price. Where this did take place, we are contacting the customers to issue a refund.
I am American, and I feel damn shame to have such a stupid a American corporation, with stupid, lazy bum American workers, that can't even do their own advertising properly. At the same time, these same redneck, idiotic bums would keep foaming "cheap Chinese this," "cheap Chinese that" out of their mouths while jumping at the first chance to grab something, anything, either on sale, free after coupons, make-money after rebates, or anything with a price mistake...
It's about time somebody do something to slap these American crooks in the face to stop them from spreading their White crockeries all over the rest of the world.
$30K fine is peanuts to these bait-and-switch manipulators. Pay up! Then move out! And don't come back. Ever!
No Americans call themselves yankees... busted!
If you're gonna use that pic, you gotta tell us where we can cop Aldens on sale!
Proves that dell doesnt give much about the online community....otherwise their double checking department would be a lot more effective.