It's never a great feeling to get an expensive new gadget only to have it promptly ripped from your hands by a mandatory recall, but those that have gone through such an ordeal can consider themselves somewhat lucky, as Nikon has now issued a statement explaining its second recall of some
already recalled D5000 DSLRs. That second go-round thankfully only affects only a "small number" of D5000 customers in Europe, who were apparently unfortunate enough to not have their cameras treated with a new "enhanced procedure" that's designed to provide an additional preventative measure. From the sound of it, those affected should have already heard directly from Nikon, and will apparently have to only wait a "short time" to get their camera repaired, hopefully for the last time.
posted Aug 19th 2009 3:22PM
why wouldnt they do the right thing and give them a new camera rather than a refurbished one for the same price
Because its cheaper for them, duh. (do the right thing? Not in the U.S.A buddy)
nikon isn't an american company, and the second recall is in europe. no idea why you're being america hate into this.
I can haz your monies.
Bummer for those who got the duds, but at least nikon is taking some responsibility and resolving the issue, like straight away. If anything, this will teach 'em a lesson on QC with future releases.
Lemon!
At least Nikon willing to admit they mess up. And they step forward to fix the problem as soon as it had had been discover.
in this thread and in that article about the first recall, i'm seeing a lot of "at least they're doing the right thing and replacing defective units" comments. but honestly, that should be a given. the products shouldn't have been faulty in the first place. i know that the recall is better than nothing, but still, customers settling on "oh at least they're taking care of it" are, in my opinion, are being appeased much too easily. i'm not seeing canon, sony, pentax, or panasonic having any recalls on their competing models (correct me if i'm wrong), and quality control issues like these are what will (and should) lose customers for nikon. just saying.
Well, you may not be familiar with the terrifble autofocus issues on the 1D Mark III. Or the hideous black dot problem with the 5D Mark II:
http://www.usa.canon.com/uploadedimages/FCK/Image/REVERIE%20Still%20Photos/Vincent_Laforet_5D_MKII_MG_0403.jpg
Zoom in to 100% and look at the lights as they move to the right, up the peak on the bridge and down on the right hand side of the peak. This is Canon's own pictures and that is totally unacceptable for a $3000 camera.
Did they do a recall??? No.
Canon doesn't do recalls. Canon does "fixes". They fixed the black dot problem by basically putting a bandaid over the black dots. You can still see where they would have appeared(point light sources, specular highlights). Not a very good fix at all. I would have preferred to get a recall and have it fixed properly.
A Nikon tech support person was heard yelling over the phone:
"well then buy the Olympus E-620, see if I care!"
Touched with the +20 damage staff of fabrication, I dare suggest!
Mr. Yuk is MEAN..... Mr. Yuk is GREEN!!! My mom plastered the house with those when I was a kid in the 70's.
haha yessss i was hoping someone else would recognize this. i was about to comment "no one recognizes MR. YUK??" :(
then again, anybody under 25 is sure not to know what that is. i don't know why i know that at only 19. chalk it up to way too much online time!
Your announcement makes it sound like there's a second problem that affects previously recalled D5000s. However, Nikon's service advisory (http://nikonusa.com/Service-And-Support/Service-Advisories/D5000-Service-Advisory.page) makes pretty clear they simply found additional serial numbers affected. If you already had your repair done, you should be good.
Both you and engadget are right. In addition to adding more serial numbers the Nikon statement says that some customers in europe who already had the recall done have to send in those same units again for a redo with a better "enhanced procedure." Or in other words, a redo of the repair.
http://nikonrumors.com/2009/08/19/official-statement-from-nikon-on-second-d5000-recall.aspx
I had my second failure yesterday while on holiday.
Not a good experience when you have the chance to take some nice pics and the camera fails on you.
The problem is the time and effort it takes to take the damn thing back to be fixed every time.
I am really disappointed in this camera and will not recommend it to anybody because it is not reliable at all...
I am now on my 4th D5000, all been faulty. Rang Nikon to have a moan, and they didn't want to know and suggested that I send my current camera to be repaired. This would be fine except in the UK there is a 15 WORKING DAY turn round, and we have to pay postage to get it there!
2 out of the 4 cameras wouldn't switch on, so I got them replaced at high street store!
I would take the camera back for a refund, then buy another model. For not that much more you can get the D90.
i have a d5000 that i bought on amazon in the us and the serial number checker says:
"We are sorry to inform you that your D5000 is affected by this issue and we recommend that you send it for preventative maintenance at your earliest convenience. Please click here to find a Nikon Service Centre close to you. We are sorry for any inconvenience this may cause you. If you have any further questions please click here for more information."
but the link for the service center only gives me european service centers.. calling nikon tomorrow.. this sucks..
This sucks for D5000 users who are affected. Nikon should offer some more incentive like a discount on future accessories or something for all the lost photo opportunities while the camera is in the shop. I bought a D90 recently and don't know what I would do if it didn't turn on when I went on vacation this summer in order to capture once-in-a-lifetime shots. Vacations are expensive, can't redo them exactly, especially lighting and weather conditions.
I'm glad I didn't buy one. I feel for the purchasers who come to expect good quality from a name like Nikon.
I bought my D5000 at a local best buy in CA. and mine had to be returned twice. Guess its not just in europe!! I wonder how many more times i'll have to send it back.