Since this shit storm hit, I've lost 446 contacts, and my pictures!!! Prior to this incident I had a serious issue with them...here's the letter I typed up-
I’ve been a customer of T-Mobile since, 2006 and have been pretty satisfied until now. August 15, 2009, about 11am, my Sidekick3 decided not to pick up a signal. I called customer support AT LEAST 8 times between the 15th and the 17th. Each time I was told to do a hard reset on my phone, take the battery out, remove my sim card, etc. NONE of those things worked. I eventually went to my menu options…on my own-Menu-settings-network status, and noticed under my network status it said-NOT SIGNED IN. On my 4th call back I SPECIFICALLY asked to be signed into my network. In fact, every call I made after that, I only made that one request (to be signed into my network) and, NO ONE even knew what I was talking about!!! Eventually I was told I needed a new sim card. I walked into a T-Mobile store around 1pm on the 17th and swapped out my sim…that did no good. Long story short, I went thru all the motions, and until about 4pm on the 17th, someone in technical support FINALLY signed me into my network, like I had requested all those times before. Now, I’m PISSED! Not only was I out of a phone for 3 days, missing god only knows how many phone calls, emails, and txt messages, but my phone was put through a series of hard resets which, can’t possibly be good for my device, and resulted in me losing info that I can NOT get back! Had ONE competent rep done what I requested, or actually knew anything other than to B***S*** your customers through phone calls, this issue could’ve been resolved on the 15th!! To make matters even worse, I’m then told “there isn’t much that can be done because, this is a prepaid account”. EXCUSE ME??? NO! I’m going to require something be done! The fact that I’m being pushed aside because my phone is prepaid IS total B***S***! If anything, I should get the SAME IF NOT BETTER treatment because, I technically spend MORE every month than, a contract phone would! I’m more than sure there is a record of how many calls I made to technical support between those dates, as well as, how often I refill my account, and the recorded phone calls where, I CLEARLY request to be signed into my network….Please take a listen. I honestly can’t believe your technical support team is, so damn clueless, and have the NERVE to be so damn lax on their jobs because, they are dealing with “prepaid” accounts, pppfft! Had I known I’d be treated like a SECOND CLASS CITIZEN, I would have never….NEVER been a T-Mobile customer for, so many years. If this is the type of service I’m to get use to, I will gladly take my money to, AT&T! Your NON-technical support team SCREWED ME ROYALY, I deserve to be compensated!
And maybe if your letter to them would have had an ounce of professionalism, they might have done something with it other than throw it in the trash when they received it. Correct grammar and proper punctuation might have helped, too. Acting like a child will rarely gain you anything, other than being treated like one.
Yes, having your mobile phone not work for a few days is because you're considered a 'second-class citizen'.
I guess all those Vietnam veterans should stop staking out that rubbish bin for people throwing half-eaten bagels out, and march on T-Mobile and DEMAND that you recieve that recogntion and money you DESERVE.
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Since this shit storm hit, I've lost 446 contacts, and my pictures!!! Prior to this incident I had a serious issue with them...here's the letter I typed up-
I’ve been a customer of T-Mobile since, 2006 and have been pretty satisfied until now. August 15, 2009, about 11am, my Sidekick3 decided not to pick up a signal. I called customer support AT LEAST 8 times between the 15th and the 17th. Each time I was told to do a hard reset on my phone, take the battery out, remove my sim card, etc. NONE of those things worked. I eventually went to my menu options…on my own-Menu-settings-network status, and noticed under my network status it said-NOT SIGNED IN. On my 4th call back I SPECIFICALLY asked to be signed into my network. In fact, every call I made after that, I only made that one request (to be signed into my network) and, NO ONE even knew what I was talking about!!! Eventually I was told I needed a new sim card. I walked into a T-Mobile store around 1pm on the 17th and swapped out my sim…that did no good. Long story short, I went thru all the motions, and until about 4pm on the 17th, someone in technical support FINALLY signed me into my network, like I had requested all those times before. Now, I’m PISSED! Not only was I out of a phone for 3 days, missing god only knows how many phone calls, emails, and txt messages, but my phone was put through a series of hard resets which, can’t possibly be good for my device, and resulted in me losing info that I can NOT get back! Had ONE competent rep done what I requested, or actually knew anything other than to B***S*** your customers through phone calls, this issue could’ve been resolved on the 15th!! To make matters even worse, I’m then told “there isn’t much that can be done because, this is a prepaid account”. EXCUSE ME??? NO! I’m going to require something be done! The fact that I’m being pushed aside because my phone is prepaid IS total B***S***! If anything, I should get the SAME IF NOT BETTER treatment because, I technically spend MORE every month than, a contract phone would! I’m more than sure there is a record of how many calls I made to technical support between those dates, as well as, how often I refill my account, and the recorded phone calls where, I CLEARLY request to be signed into my network….Please take a listen. I honestly can’t believe your technical support team is, so damn clueless, and have the NERVE to be so damn lax on their jobs because, they are dealing with “prepaid” accounts, pppfft! Had I known I’d be treated like a SECOND CLASS CITIZEN, I would have never….NEVER been a T-Mobile customer for, so many years. If this is the type of service I’m to get use to, I will gladly take my money to, AT&T! Your NON-technical support team SCREWED ME ROYALY, I deserve to be compensated!
WALL OF TEXT!
Paragraphs for the love of god!
And maybe if your letter to them would have had an ounce of professionalism, they might have done something with it other than throw it in the trash when they received it. Correct grammar and proper punctuation might have helped, too. Acting like a child will rarely gain you anything, other than being treated like one.
Your letter makes you sound like a 2 year old. Also, you misspelled several things in that letter.
Yes, having your mobile phone not work for a few days is because you're considered a 'second-class citizen'.
I guess all those Vietnam veterans should stop staking out that rubbish bin for people throwing half-eaten bagels out, and march on T-Mobile and DEMAND that you recieve that recogntion and money you DESERVE.