I placed my pre-order (I'm guessing) just after the first cutoff and had received a Dec 7th shipping date. When I saw the article on Engadget about the $10 gift certificate I was mildly disappointed, but felt the gesture was a nice compensation for the the delivery date changes. Then I checked my email....
It turns out that the offer is only for those who pre-ordered the Nook in the first group. Those of us with Dec 7th dates (or later) are not receiving the late shipment gift, and are supposed to believe that overnight shipping "this week" means that our Nook will arrive on the 16th.
I understand product delays. I understand that the best businesses will sometimes make mistakes - as they are reliant on their vendors, and unforseen hardware/assembly issues. What I don't understand is a company deciding, in this day and age, to attempt to wrap up a product delivery delay in misdirection, additional false claims (shipping to me "this week"), and choosing to compensate people affected in the same manner - differently.
B&N needs to hip-check its Marketing crew out of the way and deliver an honest, direct explanation to those of us who dropped almost $300 to purchase a product that is receiving luke warm reviews. Treat all of us the same (I don't even want the $10) and fess up - that's all consumers want. Otherwise, they're just another fast talking, deceptive retailer trying to grab our wallets.
Me.
Here Comes Your nook
Dear Keith,
This is to confirm that your nook will be shipping this week. Although your shipment has been slightly delayed, we've upgraded you to overnight shipping to ensure you'll receive your nook by December 16.
Thank you for being among the first customers to order nook. Our aspiration is that you'll find it a great way to read, and we look forward to getting your feedback on the overall experience to continue to make it better for you.
HP's Jon Rubenstein told us that his company wanted to veer in a new direction, and veer it surely did -- the HP Veer 4G will arguably be the smallest fully-functional smartphone on the market when it goes on sale May 15th.
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I placed my pre-order (I'm guessing) just after the first cutoff and had received a Dec 7th shipping date. When I saw the article on Engadget about the $10 gift certificate I was mildly disappointed, but felt the gesture was a nice compensation for the the delivery date changes. Then I checked my email....
It turns out that the offer is only for those who pre-ordered the Nook in the first group. Those of us with Dec 7th dates (or later) are not receiving the late shipment gift, and are supposed to believe that overnight shipping "this week" means that our Nook will arrive on the 16th.
I understand product delays. I understand that the best businesses will sometimes make mistakes - as they are reliant on their vendors, and unforseen hardware/assembly issues. What I don't understand is a company deciding, in this day and age, to attempt to wrap up a product delivery delay in misdirection, additional false claims (shipping to me "this week"), and choosing to compensate people affected in the same manner - differently.
B&N needs to hip-check its Marketing crew out of the way and deliver an honest, direct explanation to those of us who dropped almost $300 to purchase a product that is receiving luke warm reviews. Treat all of us the same (I don't even want the $10) and fess up - that's all consumers want. Otherwise, they're just another fast talking, deceptive retailer trying to grab our wallets.
Me.
Here Comes Your nook
Dear Keith,
This is to confirm that your nook will be shipping this week. Although your shipment has been slightly delayed, we've upgraded you to overnight shipping to ensure you'll receive your nook by December 16.
Thank you for being among the first customers to order nook. Our aspiration is that you'll find it a great way to read, and we look forward to getting your feedback on the overall experience to continue to make it better for you.
Happy Holidays,
William Lynch
President, Barnes&Noble.com