T-Mobile's already
starting to acknowledge that the Nexus One might have a love-hate relationship with its 3G spectrum, but we've been able to track down some internal documentation on exactly how the carrier's going about resolving this. Naturally, they're recommending affected customers reset the phone -- an old standby that actually works a troublingly high percentage of the time -- and hitting them up with some knowledge about the behavior of the device in different situations (you don't see the 3G icon when you're on WiFi, for instance, nor if you're not in a 3G area). As far as T-Mob knows, exchanging the handset doesn't help so they're not currently recommending it, but they are asking folks with other 3G devices to see if they can pick up a signal in the same area -- something we'd already seen from the carrier's support forum post. We're hopeful this all gets tied off nicely with a firmware update on the double, because let's be honest: a device with a huge touchscreen becomes a
lot less interesting when high-speed data goes away.
posted January 12th 2010 5:29PM
Does this really fix anything tho?
Seems like a short term pacifier, if anything.....
Anyway I'm sure the folks with no issues are loving the N1.
lucky bastards! :)
AT&T, take note
@logicbombde
There's nothing to 'fix'. So far the Nexus One has been flawless.
My T-Mobile 3G has been much better with my Nexus One than it was with my crappy old iPhone.
And the Google forums are incredibly quiet. The vast majority of the posts are people asking about when they can get this amazing phone in their country.
@Yoyodyne you do realize that the iphone only gets edge on tmobile in the us right?
@logicbombde
I don't like the way the Nexus One looks though.. Am I the only one with this opinion? I think it looks pretty dull, maybe it is simplistic but there are much better looking phones out there. Hardware-wise it is a great phone though, certainly. It just needs the looks to really make it a perfect phone, although that might just be me.
@Yoyodyne
There's nothing to 'fix'. So far the Nexus One has been flawless.
-->TMobile and the rest of the world think otherwise. I'm gonna go with them.
My T-Mobile 3G has been much better with my Nexus One than it was with my crappy old iPhone.
-->No issues here.
And the Google forums are incredibly quiet. The vast majority of the posts are people asking about when they can get this amazing phone in their country.
-->Your troll stench is especially noxious.
"you do realize that the iphone only gets edge on tmobile in the us right?"
yes, of course.
T-Mobile + Nexus One 3g has been much better than my old POS iPhone with AT&T
The Nexus One looks incredibly sleek and elegant in person and in your own hands. It looks very different than it does in pictures.
It makes my old iPhone and its gaudy chrome look like some cheap tacky toy.
*gasp* you just said "POS iPhone"! Duck and cover!!
@Yoyodyne
I can assure you that this is a very real problem. Side-by-side 3G speed tests against the G1 unequivocally prove it.
@Bandigolo
Just ignore him, he's a pretty big Sony douche, I guess he's a fandroid as well.
Now watch for the return attack.
@derX
Yeah I guess mentioning your old iphone makes your cooler, damn idiot.
@Yoyodyne
Another idiot who feels the need to mention iphone. Damn fool.
@Goona
He's hoping to get upranked by claiming is much better then his iphone.
@Yoyodyne:
Hmm, let's get this straight:
Nexus One: flawless, amazing, incredibly sleek and elegant
iPhone: crappy, POS, gaudy, cheap tacky toy
Uh huh. Sounds like someone is either: 1) shilling for Google, or 2) pandering for upranking from the Apple-hating crowd here on Engadget.
Try to be a little less obvious next time.
@Yoyodyne
Take you BS somewhere else - people here are interested in facts and reality. So, in fact there is issues and even the security in the Nexus is flawed.
While the phone might be good - there issues...
Second point no one believe you even had a iPhone or AT&T - you are probably some google wannabe... piss off
Wow, the hardcore Apple loonies finally showed up. I knew I was making a mistake buying into the iPhone hype instead of getting a BlackBerry last year.
But, yeah, obvious 'shill' AT&T has fantastic coverage no one ever makes fun of and that chrome on the iPhone looks ever so classy...
@Yoyodyne Haha. The iPhone doesn't support 3G on T-Mobile. You fail my sir.
@logicbombde Finally the tips on how to save that precious 3G connection from user's N1 phones. Although, google haven't released a real concise way to remedy the situation well at least there's a immediate solution now. Some disadvantages of Nexus One compiled: http://bit.ly/nexus-one-disadvantages-compiled-details
@logicbombde
What are these biyatches complaining about. Nexus One purchasers should have realized that Google doesn't have much in their infrastructure in the way of customer support. All these people rushing to buy the Nexus One see is some fancy hardware and they'll throw away their cash to a company that really doesn't have the means of supporting them.
Figured the Nexus One wouldn't have any problems, didn't you. Guess again. No device is perfect. Just take a stroll to your nearest Google retail store for some good, old-fashioned customer service. Good luck with that $h!t. Consumers better start looking beyond Snapdragon processors and multi-megapixel cameras when buying smartphones. I hope it doesn't take users longer than 14 days to get their problems sorted out or they'll really be screwed.
I hate to state this, but I have a Nexus One in the UK, at my flat I'm borderline between 3G and Edge (sometime GPRS) and I do NOT experience this issue. I wonder what AT&T are doing differently to Vodafone UK...
@dougedeyREAL
...a swing and a miss.
@dougedeyREAL Is the Vodafone version out already or does the T-Mobile version use the same 3G bands?
@hk1388 It uses the same bands, I literally received it today, got 3G reception, 1.3Mb/s download, 150Kb/s upload.
@dougedeyREAL - Expecting 3G on a Nexus One using AT&T's network is definitely going to result in complete disappointment.
Only T-Mobile's 3G works with the N1 in the states.
@MRCUR Are they really that bad out in the US?
@dougedeyREAL
What area of UK do you live in? I am thinking of getting Nexus One, but unsure given some comments about 3G problems? Your comments indicates that the 3G problems only relates to USA, and not in UK? Is that the case here?
@TimMatrix I live in a borderline area (i.e. going to a window gives me 3G, moving away doesn't) and it switches between 3G and Edge easily without any issues. When I'm at work I get perfect reception (they have a transmitter on the building I believe).
I'm in the South of England, just north of Southampton.
In before the Android Army...
I'm surprised. These are decent troubleshooting tips. Normally tips issued to reps by big companies are all about how its all the customers fualt and nothing to do with the company.
@johnnyLong
When i was with T-Mobile, their customer service never failed to really, really impress me. Their CS reps and level of CS have always been, in my experience, far beyond the any other cellphone company's CS. Hell, even beyond cellphones; any CS I've had to deal with have never been as good as T-Mo's.
@paul34
have to agree. My wife is currently on tmobile and everytime i have to call in it is completely painless. Unlike any other service Ive ever experienced, very polite and you can tell they are not outsourced to different countries like when i call into sprint
Haha post the rest..
I'm using one on AT&T (no 3G where i live), and i have had far better service than i had on a G1 i borrowed from a friend and my e71x. I really don't mind not having 3G, and EDGE actually works pretty well at pulling down pages quickly.
Do not remind the customer that they have 14 days to return the phone.
Do not tell the customer that you have a nexus one and you are having the same probolems.
Do not tell the customer that Verizon is getting the nexus one in march
@Edobe
Do not tell the customer that your iPhone has no issues....
Do not tell the customer that they have 14 days to return the phone, they probably don't care.
Do not tell the customer that you have a Nexus One and you are having the same problems, because telling someone with Crabs that you have Crabs too doesn't help.
Do not tell the customer that Verizon is getting the Nexus One in March, considering that no sane person would switch carriers and ETF, just for allegedly better 3G.
@logicbombde
AT&T's 3G network is as bad if not worse than T-Mobile...
@Edobe
Instruct the customer that pixie dust is in the mail to cure the device's issues and that it takes an estimated 14-21 days to arrive. Abandon this approach if questioned about an ETF.
@BigJayDogg3
I'm not a fan of AT&T but I call definite bullshit.
@derX
Maybe BS on the data network, but it definitely won't drop near as many phone calls. That's a well documented fact and perhaps what BigJayDogg3 was referring to.
@N900 My comment was not meant to promote one phone or or service provider over another. It was just to make fun of the way T-mobile is approaching the situation. I mean If I were to walk into a T-mobile store with a nexus one and I was having problems with my 3g coverage I would be offended by you responding with "You know if you have wifi enabled the 3g icon will not show up". No shit, Look you know your phone has been having issues with it's 3g coverage so why are you gonna act like I must not know how to detect whether or not I'm on 3g. Really T-mobile?? That's not good customer service. I've always thought T-mo had the best customer service of the 4 major US mobile service providers but this is BS.
@Edobe Sorry, and I totally get where you're coming from; that was just the deluded T-mo fanboi in me!
@N900 Just to poke a hole in your comment. If someone Signed a contract when they bought the N1 they would not have to pay an ETF to to cancel their service since there is a 30 day grace period to cancel, and I imagine that a lot of customers would be interested in knowing that they had 14 days to return their phone. And they would also be interested in knowing that you were having the same problem as that may indicate a problem with the N1 itself and not something you're doing or just the unit you received.
@N900 I understand. At first glance my comment can easily be perceived as an AT&T fanboy jumping at a chance to throw shots at T-mo
@Bandigolo
No, actually I was referring to the data network. It may just be because the network wasn't properly prepared for it, but if you go to any site that had covered CES, they complained that they couldn't access anything from their iPhones (granted, they were all iPhones, but in this particular case it evens out since that is the phone referred to).
http://www.geek.com/articles/mobile/iphone-and-att-network-problems-reported-at-ces-2010018/
http://www.washingtonpost.com/wp-dyn/content/article/2010/01/07/AR2010010704803.html
http://www.engadget.com/2010/01/12/engadgets-gear-of-ces-2010/
@BigJayDogg3
Desperate Android losers have to mention iphone in every post because of their inferiority complex.
@Goona
logicbombde brought it up first. Are you two trying to start a flame war or something?
@BigJayDogg3
Really? I think before you state things you need some facts. In Georgia that isn't the case, but maybe you drove the entire USA...
@BigJayDogg3
If you don't see the joke there, you might wanna take of your colored shades.