Do not tell the customer that they have 14 days to return the phone, they probably don't care.
Do not tell the customer that you have a Nexus One and you are having the same problems, because telling someone with Crabs that you have Crabs too doesn't help.
Do not tell the customer that Verizon is getting the Nexus One in March, considering that no sane person would switch carriers and ETF, just for allegedly better 3G.
Instruct the customer that pixie dust is in the mail to cure the device's issues and that it takes an estimated 14-21 days to arrive. Abandon this approach if questioned about an ETF.
Maybe BS on the data network, but it definitely won't drop near as many phone calls. That's a well documented fact and perhaps what BigJayDogg3 was referring to.
@N900 My comment was not meant to promote one phone or or service provider over another. It was just to make fun of the way T-mobile is approaching the situation. I mean If I were to walk into a T-mobile store with a nexus one and I was having problems with my 3g coverage I would be offended by you responding with "You know if you have wifi enabled the 3g icon will not show up". No shit, Look you know your phone has been having issues with it's 3g coverage so why are you gonna act like I must not know how to detect whether or not I'm on 3g. Really T-mobile?? That's not good customer service. I've always thought T-mo had the best customer service of the 4 major US mobile service providers but this is BS.
@N900 Just to poke a hole in your comment. If someone Signed a contract when they bought the N1 they would not have to pay an ETF to to cancel their service since there is a 30 day grace period to cancel, and I imagine that a lot of customers would be interested in knowing that they had 14 days to return their phone. And they would also be interested in knowing that you were having the same problem as that may indicate a problem with the N1 itself and not something you're doing or just the unit you received.
No, actually I was referring to the data network. It may just be because the network wasn't properly prepared for it, but if you go to any site that had covered CES, they complained that they couldn't access anything from their iPhones (granted, they were all iPhones, but in this particular case it evens out since that is the phone referred to).
@logicbombde Eh.. the iphone 3g had terrible issues with 3G reception in the beginning. Apple alleviated some of the problem by changing the firmware to drop to EDGE earlier and not go back to 3G until the signal is very strong. They also hid the problem by changing the signal strength display so that it basically always shows full strength on 3G even though you're in poor reception and about to drop to EDGE.
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Do not remind the customer that they have 14 days to return the phone.
Do not tell the customer that you have a nexus one and you are having the same probolems.
Do not tell the customer that Verizon is getting the nexus one in march
@Edobe
Do not tell the customer that your iPhone has no issues....
Do not tell the customer that they have 14 days to return the phone, they probably don't care.
Do not tell the customer that you have a Nexus One and you are having the same problems, because telling someone with Crabs that you have Crabs too doesn't help.
Do not tell the customer that Verizon is getting the Nexus One in March, considering that no sane person would switch carriers and ETF, just for allegedly better 3G.
@logicbombde
AT&T's 3G network is as bad if not worse than T-Mobile...
@Edobe
Instruct the customer that pixie dust is in the mail to cure the device's issues and that it takes an estimated 14-21 days to arrive. Abandon this approach if questioned about an ETF.
@BigJayDogg3
I'm not a fan of AT&T but I call definite bullshit.
@derX
Maybe BS on the data network, but it definitely won't drop near as many phone calls. That's a well documented fact and perhaps what BigJayDogg3 was referring to.
@N900 My comment was not meant to promote one phone or or service provider over another. It was just to make fun of the way T-mobile is approaching the situation. I mean If I were to walk into a T-mobile store with a nexus one and I was having problems with my 3g coverage I would be offended by you responding with "You know if you have wifi enabled the 3g icon will not show up". No shit, Look you know your phone has been having issues with it's 3g coverage so why are you gonna act like I must not know how to detect whether or not I'm on 3g. Really T-mobile?? That's not good customer service. I've always thought T-mo had the best customer service of the 4 major US mobile service providers but this is BS.
@Edobe Sorry, and I totally get where you're coming from; that was just the deluded T-mo fanboi in me!
@N900 Just to poke a hole in your comment. If someone Signed a contract when they bought the N1 they would not have to pay an ETF to to cancel their service since there is a 30 day grace period to cancel, and I imagine that a lot of customers would be interested in knowing that they had 14 days to return their phone. And they would also be interested in knowing that you were having the same problem as that may indicate a problem with the N1 itself and not something you're doing or just the unit you received.
@N900 I understand. At first glance my comment can easily be perceived as an AT&T fanboy jumping at a chance to throw shots at T-mo
@Bandigolo
No, actually I was referring to the data network. It may just be because the network wasn't properly prepared for it, but if you go to any site that had covered CES, they complained that they couldn't access anything from their iPhones (granted, they were all iPhones, but in this particular case it evens out since that is the phone referred to).
http://www.geek.com/articles/mobile/iphone-and-att-network-problems-reported-at-ces-2010018/
http://www.washingtonpost.com/wp-dyn/content/article/2010/01/07/AR2010010704803.html
http://www.engadget.com/2010/01/12/engadgets-gear-of-ces-2010/
@BigJayDogg3
Desperate Android losers have to mention iphone in every post because of their inferiority complex.
@Goona
logicbombde brought it up first. Are you two trying to start a flame war or something?
@BigJayDogg3
Really? I think before you state things you need some facts. In Georgia that isn't the case, but maybe you drove the entire USA...
@BigJayDogg3
If you don't see the joke there, you might wanna take of your colored shades.
@logicbombde
Basically swap out any phone and the statement still stands.
Its just a pointless thing to tell someone "you got N1 3G problems? well my Droid Eris has no issues."
@logicbombde Eh.. the iphone 3g had terrible issues with 3G reception in the beginning. Apple alleviated some of the problem by changing the firmware to drop to EDGE earlier and not go back to 3G until the signal is very strong.
They also hid the problem by changing the signal strength display so that it basically always shows full strength on 3G even though you're in poor reception and about to drop to EDGE.
@LEDfoot
Keep telling yourself that, the iphone 3g's that many of us bought outside the US didnt have those problems.