Google readily admits
that its Nexus One customer support at launch was lacking
. However, the Goog says that it's committed to improving the experience as it blazes a path into the world of consumer handset sales. Today, more than a month since the launch of the Nexus One, Google is offering owners access to a real live person via 888-48NEXUS (63987). The new support line is operational from 07:00am to 10:00pm PST and augments Google's support forums, FAQs and email support. Unfortunately, Google's live support line seems limited to status and shipping issues -- for live tech support you'll still have to call either HTC customer care number or T-Mobile depending upon the issue. And of course, the whole thing changes if you're an international user. As convoluted as it all sounds, an unamed Google spokesperson still claims that "live phone support from Google, combined with an optimized on-line support experience, enables a superior Nexus One customer experience." Sure it does: the average consumer just loves
looking through on-line forums and FAQs to solve issues before picking up the phone to complain.
[Thanks, Phil L.]