After a frustrating experience dealing with HTC on a defect with the N1 (which I returned, though still waiting for a resolution) -- I now understand the value of the "traditional" buy-a-phone-thru-your-carrier model. Since your carrier wants to keep your business on a month-to-month basis, it seems that they will be (maybe? hopefully? in general?) more motivated to provide decent customer support on hardware -- as opposed to a manufacturer like HTC (or, possibly, a retailer like Google -- not sure, as they offered zero direct support until this phone option), which already has your $ from a one-time sale. When I'm ready to try again for a new phone, I will get it directly (unsubsidized) from TMO.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
After a frustrating experience dealing with HTC on a defect with the N1 (which I returned, though still waiting for a resolution) -- I now understand the value of the "traditional" buy-a-phone-thru-your-carrier model. Since your carrier wants to keep your business on a month-to-month basis, it seems that they will be (maybe? hopefully? in general?) more motivated to provide decent customer support on hardware -- as opposed to a manufacturer like HTC (or, possibly, a retailer like Google -- not sure, as they offered zero direct support until this phone option), which already has your $ from a one-time sale. When I'm ready to try again for a new phone, I will get it directly (unsubsidized) from TMO.
@mpv Sure, the carrier cares because they don't want you to break the contract and pay them a fat penalty. Keep the dream alive.