Motorola CLIQs falling victim to latest firmware? (updated with official statement)
By Chris Ziegler 
posted February 26th 2010 12:02PM
posted February 26th 2010 12:02PM
Haven't willfully submitted to the CLIQ's new update yet? Well, you might want to hold off, because it looks like the new code is causing more heartache than good. A variety of reports on T-Mobile's official support forums echo the same overarching complaint, which is that messaging is a disaster zone ever since version 1.3.18 took hold -- long freezes when using the messaging app or widget, messages not getting sent or being sent multiple times -- basically all the things you really don't want to happen on a device that touts its social connectedness. For what it's worth, we've personally seen this happen on a CLIQ since the update, so we know there's something going on here; T-Mobile says that the complaints have been "forwarded... to the appropriate people," so hopefully we'll see some resolution soon. In the meantime, users experiencing issues are advised to not perform a master reset -- important advice, considering that's one of the first fixes many users might entertain.Update: Follow the break for the full details from Motorola -- it looks like a date issue where the year gets stuck on 1969 is priority one for them, but they've got a workaround set up until a new OTA update's ready. Messaging issues may be alleviated by clearing out your backlogs -- if you've got too many old messages, it sounds like this could be bogging things down.
Earlier this week, the CLIQ 1.3.18 over-the-air software update began rolling out to consumers. While the vast majority of updates were successful, a very small number of consumers reported a date error and found that, after factory resetting their device, their phone was not functioning properly. We have identified a workaround solution for these consumers, which can be found on the Motorola support forum (http://direct.motorola.com/hellomoto/us/support/tmo/index.html).
To our consumers, we apologize and are working swiftly to reconcile the situation. We are also revising the over-the-air software update so that this workaround solution is no longer needed. Consumers will be notified on their device when the revised update is available.
To our consumers who downloaded the update and their device is working properly, no further action is needed. To our consumers who never received a notification to download the update, please do not take further action. You will be notified on your device when the revised update is available to you. To consumers who received an error or whose device date reads December 31, 1969, please visit the support site listed above for assistance.
KHHHAAAAAAANNNN!!!
@ArhcAngel LMAO the second I read this.
this is true. i had to return my Cliq and get a new one as a result.
To expand: I have 2 Cliqs. 1 upgraded fine no probs. My other Cliq booted up fine but the clock was set to 6:00pm 12-31-1969 and could not be manually changed. I did a master reset and get an error stating that the clock was broken and to contact customer care. Phone's dead as a result.
@Xtole
1969, tis a good year
@tehslax
Apparently, not for the Cliq.
@Xtole
But why did you get a cliq instead of a Droid like all other self respecting geek?
Could'nt you see that it sucked like the bilge pump in an air carrier?
@Plexus Is the droid on T-mobile?
@Plexus
Cuz the Droid is CDMA, and I'm not on a CDMA carrier.
@Plexus
To add to that. I'm not on a carrier that over charges their subs. I have an "all you can eat" plan for about 1/2 of what your paying with Verizon.
I haven't seen any problems after updating. I didn't see any real improvements either, however. Just give me 2.1 already!
@tobidashi I was hoping for 2.1 too. Bah! But this new upgrade is very nice, battery life is way better. No way to disable home-button doubleclick though.
Well thank goodness my phone retracted the update.
I have had no problems sending messages with the initial firmware so far.
Only battery issues here
Don't these people do any kind of live testing before deployment?
Christ on a mutha fuggen stick...that would suck so hard if this seriously bricked a lot of phone.
@DoctarPeppar Delays and messaging issues are hardly 'bricked' phones. This is ridiculous and inexcusable it wasn't tested , but let's at least keep the issue in focus.
@MrGlitch
Read up 5 posts, ignoramus.
@DoctarPeppar You're the real ignoramus. The phone didn't brick by itself, he did a master reset.
@N900
So following your logic -- any CLIQ device that has a master reset performed on it causes the phone to brick? No timmy. It was due to this firmware "upgrade" -- hence my original point.
@DoctarPeppar First off, no, not ANY CLIQ. Just the other one he had. Second, the bug caused it to brick, but it did so AFTER the master reset, not before.
Basically: Don't master reset your phone if this bug is affecting you. It might not make the situation better; and to mirror MrGlitch "Delays and messaging issues are hardly 'bricked' phones."
@N900
You're a douche rofl...Can u plz just post a few more useless comments...plz??
@N900
to teens that use the messaging app all day, yes it is a bricked phone.
Even though one "update available" notification was recalled, and the second didn't do anything after clicking Download, my manual check of the update a couple days ago downloaded just fine. The clock did show the wrong time for maybe a minute before it auto-corrected itself.
No problems with e-mail or text messages here (haven't gotten any FB messages). No battery problems with the phone either - I did condition the battery meter a couple days after getting the phone and I think that helped, along with the use of Advanced Task Killer and the Brightness Level widget.
@ajkl
Mine did not have any problem. It just runs fine and I use the battry manager, Used the SIM manager and it just runs fine. I
even did a Master Reset to see if there is a problem and i dont see any.
Oh my God...
What has Motorola done recently (besides Android)...
It seems that they like to go full speed against concrete wall. And no one knows why they are "spinning out" the division?
Surely you wont be missed Moto. (And to imagine that I loved Moto on the happy times of DCP-650)
I DLed the update Monday(?) and my phone has been working great. I have been using the smart battery mode since the Dec 09 update and the smart mode with this update is fantastic! I would normally have to charge my phone twice a day; now I am getting a very generous 1 charge per day!
@gpk No doubt, the battery life is outstanding. I don't know what they did, but it worked.
Hi, Doctor Nick!
installed the update couple days ago with no problems.. so far..
it's been pretty good to me :)
I've had exactly the problems described in this post. Text messaging lags and then I have to force quit. I'm only able to read messages through the notifications window, or through a third party messenger like Handset SMS. Also, the notifications is a little more laggy. A few glitches were resolved however, such as one with the weather widget.
Apparantly the CLIQ wants to party like its 1969...
Definitely had this problem with I updated my CLIQ. The messaging app continuously froze and refused to work no matter what I did. I called T-mobile and they told me to master reset the phone. Did it and it works perfectly now. The battery life is so much better with this update. I just want 2.1 though
@Shigana
You suck
get a life
@JAG
yet another biased user who thinks he's got a good phone... keep thinking that to yourself... it won't do you any good.