Bad news: HTC says the Nexus One doesn't 'go in pockets'
One of the biggest mysteries in the blogosphere right now is probably Crave's Nexus One, which somehow developed a cracked screen while simply charging on the desk (sounds familiar, right?). Not even HTC could unearth the cause from its forensic inspection, but it didn't rule out the possibility of a small crack growing over time due to, for example, "getting knocked around by keys" and repetitive squeezes in tight pockets. That's fine, but saying "people sometimes forget that they don't go in pockets" is surely stretching a bit, no? What happened to the awesomeness in the compression test and bend test that we once witnessed? More importantly, has anyone here had the same baffling screen problem and been charged £180 ($273) for the repair? If so, do share your pain with us -- we've got a shoulder for you.
























Who puts keys inside the same pocket that your phone is in.. Its like, putting your hand down your pants.. no wait, its like.. Well, I can't really say what its like, because you would have to be pretty dumb to do it in the first place... :o
@TruUnknowN
I have put my iPhone 3GS in my pocket with my keys, it's been in my back pocket when I sit down in my car, and other brutal ways. My screen STILL looks beautiful and is unfazed. *knocks on wood*
@TruUnknowN its like wiping ur butt with a cheese grater
@TruUnknowN One for phone, one for everything else.
I have two pockets, and they do me proud.
Well, technically I also have a back pocket, but .. no thanks!!
@think before you react
Yup, at the start I freeked out when is realised i'd made the horrible mistake of having my 3G in with keys and coins, only to eventually realise it was causing no damage to the screen,
Unfortunatly even though it's lived in a case it's whole life, it's stil pretty scratched on the back :/
@TruUnknowN I do, but my Palm Pre has a PhantomSkinz cover preventing scratches. And it doesn't have a delicate glass screen.
@think before you react
Sure, you must have bought a bullet proof iPhone.
Don't be ridiculous dude.
@Plexus
wow, my iphone is bulletproof? I'm gonna go test that out right now.
@geekthree
yeah, dirt and stuff gets in the case. only way to scratchproof something is a skin like 'invisible shield'. (skin & case required for total protection)
@Jayenkai
That's what HTC is saying. Not what caused the damage. Nice diversion tactic HTC. Not different from Toyota who first blamed their Quality problems on driver error!
@jaffreywali
except that with Toyota they were right, study was done and 9/10 of the cases were driver error of them standing on the gas in panic, it's actually pretty common for people to panic and do that
@TruUnknowN
I'm surprised they don't call the little case that comes with it a "tight pocket" ...
WHATCHA GONNA USE.. TIGHT POCKETS!!!
@TruUnknowN I accidentally had my iPod 5th gen in my pants pocket with my keys once. It only took that one time to get a couple of gouges in the screen...keys and anything like a cell phone in a pocket do not mix!!
@jaffreywali
brakes still worked, the gas pedal sticking shouldn't have been a huge problem in most cases
@Everyone with scratched phones,
kind of sad everyone with their cases/scratches =[. Remember the days of the indestructible Nokia 3310? THAT is how phones should be made!
@greggoo
Plus can't one just pop an automatic transmission into neutral if something like that happens? Does nobody realize this?
@TruUnknowN -- I admit, I usually shove my HTC phone in my pocket with keys and gum etc. I'm not a fan of the geeky belt holders. If you have a screen protector it holds up pretty well. I haven't cracked my screen yet.
The sales rep at T-Mobile did a big hard-sell on me to buy insurance for the product. Now I know why...
Jeff
all they need is a press-release or something corporate that says "pocket-sized" and we'll have a class-action on our hands
@TruUnknowN
I ordered my Nexus One as soon as it came out. It has been in the front pocket of my jeans every day since it arrived at my door step, and I have had no problems. This phone is the shit! I can't tell you how many people I know with iPhones that have cracked screens. I don't dog them for it. These things happen. I don't know why it is so popular for tech-blogs to bag on the Nexus One. Fan boys, I guess, or maybe you just like to stir up the shit storm of responses. BTW, your broken N1 does not = N1 does not go in pockets.
@TruUnknowN The official Nexus One stress test video from Google & HTC: http://www.youtube.com/watch?v=R1sz5c-R9h0
At 2:30 "Compression test: simulates interaction stress by objects in pocket."
@TruUnknowN I put keys, coins, all kinds of things in the same pocket as my iphone. The screen is incredibly tough. I've dropped it on pavement, fired it across the sidewalk. My Curve's plastic screen couldn't handle much at all, it was scuffed horribly. But the iPhone is one tough sob.
@mmmiles
what? dropped it on pavement? i saw an itouch dropped on pavement from 5 feet onto the side and the screen shattered...
@think before you react
Same. I still have the iPhone 3G and Ive accidently dropped it heaps of times over the last 18 months.. On wood, concrete, kitchen tiles and it still looks good to me. I think the nexus one might have needed a few more months of testing before launch.. This isn't something a software update can fix!! Lol
@think before you react *turns out wood is PVC wood press*
@TruUnknowN I think the best (but cliché) thing to compare phones and keys in pockets would be a bull in a china shop. Or a smart 13 year old in a 1st grade class. Ruins everybody's fun.
I personally don't use my back pockets.
@jake somers
Yeah man, me too. : / I just have my Nexus in my right pocket, and keys/change/whatever in my left pocket. I always have the screen facing in too. Seems like common sense to me.
@TruUnknowN
I sit on my first gen, launch date iPhone everyday. It still works.
I wouldn't do that with a 3G or 3GS, but really tells you the quality of those phones, no?
@TruUnknowN
Luckily I 've got a Desire, and a couple of pockets too.
If my cell doesn't go in my pocket, I have no use for it. I guess they will tell you to put it in your manbag.
@Minions
If you're a tight-pants wearing douchbag then your phone deserves to be broken. It's really simple people, the amount of force exerted on a phone in tight pants is definitely bad for your screen, I don't care what kind of touchscreen phone you have. This fool obviously smashed something against his screen and is now trying to pawn it off on HTC.
@ikon
Yeah, that makes sense. You have to change your style if you're goin to buy a Nexus One.
My finacée have a 3Gs and she stores it in her bag with a shitload of stuff, and in she TIGHT jeans. Still not a scratch.
@ikon wow, just wow...
@Minions Actually in the same Crave post HTC says that they also don't go in bags for the same reasons. Where does it go then?
@Makis Cell phone pouches, unless HTC can come up with a reason not to put it in there.
@ikon
If a phone won't go into your trouser pocket then it is not a useful phone and clearly hasn't been designed correctly. Where else are you supposed to put it? Equally, why should you have to fit yourself to the device rather than the other way around?
meanwhile nokia phones are even swollen by fish and still work...
htc and apple should learn to give their customers quality if they are buying premium phones.
@Minions "its a satchel, indiana jones had one"
@Mr w00t Define QUALITY. Does that mean they have to take into consideration every stupid thing an owner might do? If that was the case car dealers would sell cars without tires so you'd never leave the lot and hurt yourself.
Build quality. It means that if I pay 500e for a phone I expect that I can put it inside of my pocket without looking like this... Your "car dealer" analogy is flawed. If you want to use this then okay. It is like a car dealer selling you a 100k car and the damn thin wrecking because you sat on it.
If you are happy with phones being totally damaged because you put it in your pocket either you have a lot of money or you are covering up for your favorite company.
@sharples696 If smart-phones sales were only to people who *didn't* put them in their pocket, they'd sell about five, at least to men anyway. HTC's response to this is basically saying to me, "Buy a different phone". Not a problem for me.
@ikon
Don't mock the hipster pants, ikon. They will send you to oblivion faster than you can say, "I still wear Hammer pants."
@Kelmon I've always assumed this is why clamshell phones are still popular in the US. I guess eveywhere else, they just put their phones in their metrosexual murses.
Use Corning Gorilla glass for the screen, problem solved.
@j3ff
I believe the droid uses gorilla glass and I've seen them get cracked also, so I don't think that will solve the problem.
@j3ff Any glass will crack with enough force. Gorilla glass would mitigate these issues, but not completely prevent them.
@j3ff It does.
How much weaker can a phone get?
@mtnDewFTW
http://images.google.com/images?sourceid=chrome&q=iphone%20cracked%20screen&um=1&ie=UTF-8&sa=N&hl=en&tab=wi
Apparently, very.
@ikon um.. I don't see what that has to do with this, but okay? lol
@mtnDewFTW You asked "How much weaker can a phone get" and I showed you pictures of how weak they can become. What part of that can't you comprehend?
@ikon
Probably everything I would imagine.