Ready for a surreal way to start your day? Salt Lake City's KSL News has a report out this morning detailing the baffling experience of
AT&T subscribers trying to access emergency services in the city. Instead of being routed through to their local dispatcher, the urgent calls somehow found their way to Seattle's 911 response center. Brought to the news team's attention by one Tony Sams, this issue was originally thought to originate in his iPhone's GPS system, as he was being identified as being located in the Seattle area, but then his local police also tried dialing their own number only to find themselves chatting it up with their Emerald City colleagues. Until they figure this out, we'd recommend using your landlines -- if you still have one of those antiques -- or just yelling at passersby for help. Hit the source for the full video report and the 10-digit direct number for Salt Lake City general dispatch.
Update: AT&T has been very nippy in getting this routing problem sorted out, and proper service has been restored. The company is now investigating the cause of this problemo.
[Thanks, Ryan]
posted March 26th 2010 5:23AM
@gq330 You HAD to get an iPhone?
I'd like to know exactly what phones/network the cops used to contact their department. Notice they didn't mention specifically which ones, or if they were even cell phones
And you wanted to put my grandmothers pill bottle on this network! HA
Best $323 I spend in the last few months was canceling ATT and going with verizon. 0 dropped calls, 0 call not even being put through, 0 problems. I stayed with ATT because of Cingular.....costly and poor choice. I work with the company....the company motto is pretty much "tie customers up with out services so it becomes to expensive/troublesome to leave and they keep them on the line while providing min. service". Seriously! I'd love if some of the crap got leaked.
My dad has AT&T and has gotten a LOT of reports of people who have tried calling him and haven't been able to get through. Some try 5 to 6 times in a row. Meanwhile I have Sprint and can happily report I have no issues whatsoever. It's crazy!
All the iPhone users must have used up all the local bandwidth and it jammed the pathway to the local dispatcher. At least it got routed to Seattle where there are more Microsofties that was not using an iPhone.
verizon needs to get the guy in the ps3 commercials
People could've died because of AT&T's fuck-up. They need a big whopping multi-million dollar fine. ...Or an ad agency just publicizes this epic fail and hopefully AT&T goes out of business.
I don't think "fix is in" was quite the implication you were going for Eg.
stupid network, maybe they should just shutting down 'at&t'... hahahaha
And right when there's an influx of people due to the NCAA tournament....