Sprint voice service down in New York City (updated with official statement)
By Chris Ziegler 
posted June 9th 2010 2:19PM
posted June 9th 2010 2:19PM
We certainly don't want to point the finger at a wildly-successful EVO 4G launch just yet, but it seems that Sprint's voice service is down in New York City (data is still working, for what it's worth). This is happening consistently for three of us here in the city with EVOs on hand, so it certainly seems like a real problem. We're reaching out to Sprint for comment and we'll let you know what we hear.[Thanks to everyone who sent this in]
Update: And we just got this from Sprint --
Let's hope those glorious EVOs resume normal operation shortly."One of our VoIP switches in New York did experience an equipment failure earlier today causing some traffic to be rerouted to another switching location during the repair process and resulting in call congestion for some Sprint customers. Our network operators are working aggressively to resolve this issue and hope to have service back to normal soon."
Update 2: Looks like we're back online, at least intermittently.
Update 3: Sprint tells us that service was 100 percent back to normal as of 4:15PM ET. Carry on, folks!
Maybe it's not just AT&T. Could it be that New York just sucks for reception?
@bfdhud oh and cell service
@bfdhud
And yet data is still working. Soo....really? Generally with AT&t if you don't get voice, there's no way in hell you're getting data.
@Mike10010100
HA! Just realized that this means you can still make video calls with your EVO. Just no voice. Hahahaha!
@bfdhud I dunno, maybe because I'm in lowly Nassau County, but Sprint voice is working fine on my Pre
@bfdhud
shoudve got an iphone. not
@bfdhud
Can you hear me now?
@bfdhud Me and T-Mobile are doing fine.
@N900 me too. I love TMobile.
This is getting really sad, how can you report something that has not been confirmed? Especially since there are folks commenting they're not having any issues making and receiving calls. Everyday is in parts of Los Angeles around 5pm, there are some iphone users who cannot make voice calls, why isn't that being reported? No to mention the number of dropped calls on At&t as a whole. I know this from experience, my company recently moved away from At&t and the iphone in the L.A area.
@bfdhud obviously not a reception issue since data is still working.
@bfdhud
I don't hear about this happening daily to Sprint.
@bfdhud Its clear to me Sprint and the fancy 4G is a one huge FAIL. What would happen when there are millions of EVO devices?
@bfdhud
I think it could be that ATT sucks period
@kyphem I'm sorry, you seem to think this is specifically the EVO 4G's fault.
@bfdhud
"One of our VoIP switches in New York did experience an equipment failure earlier today...."
What did we learn today kiddies?? That everything is data...
@kyphem Ey, sweetie, why don't you try explaining to us how a phone with 4G in an area without 4G causes a VOICE service to crash.
@GldRush98
....waiting for real news. Once again Engadget cashes in on their Apple check. Every network has to adjust to massive influx when that happens, and the real test will be to see how quickly Sprint recovers (even though they're not even down according to many posts below (from people in New York (using the EVO's right now))). If Sprint recovers in a year they will still beat AT&T 0 .o
Even with the update, the title is still misleading, not to mention the picture of the EVO is leading some to believe it is directly related to the EVO. By the way, Sprint never said voice service went down, they said calls were relayed to a different switch, causing congestion.
@Kanga Engadget's not that bad. Not nearly as bad as Applemodo.
If you look at the Froyo post, they talk about browsing speeds between android 2.1 and 2.2 Then for some unapparent reason they added an iPad in there too.
No explanation.
Or how about the iPhone Re-Re-Re-Revealed. that they've been running for the last 3 months.
@bfdhud disregard the above post.
@kyphem i guess sprint shouldnt try to copy att.
@bfdhud Good time to break out Qik for some video calls. :-)
@Kanga so much hate!
@tklr08
thats cause they hardly had such a turnout of user before the evo..
@kyphem Dumb Ass Hater
@bfdhud It very well may just be NYC. If you think about, with all of the huge buildings, we're basically inside a canyon. They have to get harder to get us a signal.
@Mike10010100 That's because EVO isn't actually doing video 'calls' it's doing an IM/VOIP type of connection...
@Mike10010100 Glad Atlanta voice didn't go down, I just bought 2 EVO's today. I have to talk on one of them.
@mrt2, what do you mean the EVO is not doing video calls?! Of course it is, how do you explain the receiving phone "ringing"? The initiating device has to establish a connection, which means a call is being attempted. Obviously you do not have an EVO.
Somewhere AT&T is saying, "It's not that easy is it?"
@CPTMuggle
Verizon still going strong in the Big Apple though.
@CPTMuggle
IMHO, this is something that all networks are going to face when they release a data intensive device in such high quantities all at once. if verizon gets the iphone, i can only imagine the same thing happening. mass amounts of activity on a network in such high volume = problem
@doug
It seems that it was an equipment failure that caused this, not simply an overload. The failure then caused an overload because the reduced supply couldn't meet the demand.
@CPTMuggle
I'm just pissed off We don't have 4G in NYC yet.
How else am I gonna use an EVO?
http://www.epinions.com/content_513931382404
@gracefulspammer
The same way everyone uses their Sprint phones..........
@gracefulspammer 4G will be launched by the end of this year in NYC, be patient.
Sad face.
The new HTC Evo 4G from Sprint. It's so good, it crashes networks.
@piam101 Reminds me of another Phone and Service Provider but I just can't remember who.....
People still use voice service??
@GeneralThade yeah some people have friends
@GeneralThade you set yourself up for that one with that pic...
@geo1378
lmao @ "yeah some people have friends"
LOL I knew their network wasn't that great.
1. Day EVO Launched, their system got hammered because it couldn't handle so many activations/upgrades.
2. Today I've got customers going crazy because they can't make outgoing calls.
I guess they need to invest some more $$$.
@m3nphls
LOL! Oh, yes. You know exactly whats wrong and how to fix it because you read an entry about it not working for 3 people. You are so right on the money genius...pffft!
@m3nphls
Rather it not work one day out of the year than about half a year total with AT&T.
@m3nphls Do you not know anything about the iphone launch?
Engadget didn't report it...but data seemed to be down for Verizon Wireless in/around Boston this morning for at least a couple hours (it was out when I woke up so Idk when it started). Voice worked fine though.
@mr88
no issues here in boston with verizon. tested on droidn incredible, touch pro2, and new bold no issues