According to recently released documents stemming from a three year-old lawsuit, Dell not only knew about the bogus components but some of its employees were actively told to play dumb, one memo sent to customer service reps telling them to "avoid all language indicating the boards were bad or had issues." Meanwhile, sales teams were still selling funky OptiPlex machines, which during that period had a 97 percent failure rate according to Dell's own study. (And you thought the Xbox 360 had problems.) With that on the minds of shoppers, plus Throttlegate and some other recent laptop quality issues, we have to think consumer confidence for Dell must be at an all-time low at the moment.
[Image courtesy of Bushtails]