The thing I HATE most about dell support is when they have you run Dell diagnostics. It takes hours to run full diagnostics. Just send me the f'n replacement motherboard when I say that is the problem or the memory is the problem. My time is money!
Before Dell diagnostics, you would have Johnathan, aka Mohinder Shah, walking you through his 20 step troubleshooting program. Dell diagnostics is the best software update they have ever included IMO.
Much rather press a button, come back and read the results and have a at-home service call the next business day.
Dells time is also money, alot more money. If you want parts sent, pay for the training and get Dell certified. Tech support will no longer make you trouble shoot and trust your judgement. Otherwise, nobody is going to take it on good faith that you in all your infinite wisdom knows the issue is related to either memory/proc/motherboard/hdd. Its far too ambiguous / costly of a decision to keep sending out part after part until you get it right. Companies have to draw a line in the sand at some point or did you think it was cheap to send parts with computer techs to your door in 24 (ish) hours? Not to mention those diagnostics were designed to force customers off the phone and have to call back later so tech support could read engadget in peace. Seriously I dont think those diags really do anything.
@us3rnayme so you are saying Dell shouldn't trust me but I should trust the company that knowingly sold motherboards with bad capacitors and plays dumb about the issue?
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The thing I HATE most about dell support is when they have you run Dell diagnostics. It takes hours to run full diagnostics. Just send me the f'n replacement motherboard when I say that is the problem or the memory is the problem. My time is money!
@boe
Before Dell diagnostics, you would have Johnathan, aka Mohinder Shah, walking you through his 20 step troubleshooting program. Dell diagnostics is the best software update they have ever included IMO.
Much rather press a button, come back and read the results and have a at-home service call the next business day.
@Ducman69
What if your computer doesn't boot?
@boe
Dells time is also money, alot more money. If you want parts sent, pay for the training and get Dell certified. Tech support will no longer make you trouble shoot and trust your judgement. Otherwise, nobody is going to take it on good faith that you in all your infinite wisdom knows the issue is related to either memory/proc/motherboard/hdd. Its far too ambiguous / costly of a decision to keep sending out part after part until you get it right. Companies have to draw a line in the sand at some point or did you think it was cheap to send parts with computer techs to your door in 24 (ish) hours?
Not to mention those diagnostics were designed to force customers off the phone and have to call back later so tech support could read engadget in peace. Seriously I dont think those diags really do anything.
@Hmm
Theres an app for that.
@us3rnayme so you are saying Dell shouldn't trust me but I should trust the company that knowingly sold motherboards with bad capacitors and plays dumb about the issue?