HP Photosmart D110a ePrint printer earns 5-star reviews despite lacking ePrint... wait, what?
See the bullet for HP's new D110a Photosmart e-All-in-One that says, "HP ePrint for printing anywhere." Well, you can ignore that for now. While HP proudly lists ePrint -- the ability to print PDF, JPEG, and MS Office documents received as attachments from any email-capable device -- as a flagship feature on its newest line of web-connected printers, it's not a working feature and it won't be until a software update is pushed out at the end of the month, according to support forums. Unfortunately, there's no notice of this on HP's own retail listing for the D110a (HP's first ePrint-capable printer), Amazon, or in brick-and-mortar shops like Best Buy. And curiously, that trio of 5-star "customer reviews" on HP's own site fail to mention the missing feature at all. Instead, owners will only discover this after calling the HP help desk or checking the growing list of disgruntled rants in HP or Amazon support threads. Not cool HP, not cool.
[Thanks, Cliff W.]
[Thanks, Cliff W.]























Don't know how useful this feature would be to me but thinking of my last HP printer I'd rather they wouldn't take several thousand dollars for a liter of ink.
@Geozec
.. What?
@uckApple I think the point that was being made was that regardless of the features and price of a printer, if a company made ink much cheaper then they would be onto a winner.
@d0mth0ma5
Thats why I have a Canon wireless printer. All the devices in my house except my nokia cellphone can print to it, and I can get Chinese replacement ink cartridges for $3.50 each and they last much longer than the HP ones.
I wouldn't invest in the HP unless you own multiple crippled devices without normal printing capability.
@Geozec : Don't you know that internet reviews are mostly faked by interested parties?
@Ducman69 You know that ink contains lead and other highly toxic carcinogens?
@Geozec monoprice.com has very cheap ink and cables and a ton of other nice stuff.
I have to say, I'm done with HP printers. I don't print much, but needed something to scan documents/print/copy once in a while. I bought a officejet.. made a few copies when I bought it. A month or so later, went to print something, it just gave me a blank page. The ink seems to constantly dry up. I was able to use a wet towel to get to to work again, which wasted a ton of ink.
Couple months later went to scan something, it says "No HP devices detected". Great, a printer/scanner that can't print and can't copy!
Avoid HP printers!
Although, if they get WebOS on it so I can check my email from it.. its gonna be hard to fight the temptation to get a new one.
@MrStacy
I have an Officejet 6500 Wireless, haven't had any problems in the past year. Use it pretty constantly; it's a work machine, so I print probably 20-30 pages per day on it, mixed b/w and color.
YMMV, I guess.
@badasscat Yeah, mine wasn't a wireless printer, so not sure if that would solve part of the issue.
If you use it a lot, I assume it doesn't get a chance to dry out. I've had hp printers in the past, where I only need to print once in a while and they printed fine.
HP thinks is you don't speak about the problem there isn't one :D
BUT YOU ARE WRONG HP...................................
@GTechZero
Change the brand from HP to Apple and they both define what's wrong with companies nowdays
if you don't have eprint, you're done
Laser printer represent!
Ebichu!!!
@Ebichu
Thats the other thing that sucks about HP. My laser printer simply stopped working at the Vista/W7 release, as they fail to release updated drivers.
How much work would it really be?
But alas, thats how they sell more printers as those laser printers would otherwise last decades.
the first few reviews are paid for ..
@goseki
Or, this is just a feature that most people don't care about and won't use.
I realize it's odd that a printer has the word "ePrint" in its name and then can't ePrint, but honestly, I had never heard of "ePrinting" until right now and I can't see how I'd ever use it. If I'm already in the room with my printer, why would I need to print a PDF from my cell phone? I'm the kind of guy that has like eight wireless PDF-capable devices with me at any given time, and wireless printers to print from them, and even still, I just can't see when I'd use this. If I'm in the room with my printer, then I've got my computer with me and at most one room away. (This is true whether I'm at home or at work.)
If the idea of this is that you can email something to the printer from anywhere, print it, then pick it up later... I'm sorry but I just don't see the point of that. I've never had the need to print something but not actually have it after printing it. If I need to print something, I need it right away, meaning if I'm out, I'm just gonna go to Kinkos or something.
In fact, *that's* something I could see being useful - emailing an attachment from a cell phone to any Kinkos and printing it wherever you happen to be. But I'm pretty sure you can actually do that with a lot of smartphones as it is, with no special software or printers.
Oh sigh! I could not care less. I want to hook up a printer to my PC and then print from it, nothing else. No e-print, big deal. My HP printer that I own now can print using wireless, guess what, I have never installed that functionality! e-print looks like a "feature" just as useless as the average Apple product !
@Jonsson If you have a smartphone or and iPad (or other tablets) wireless printing is usefull. If you have an office, with 3 computers perhaps, wireless printing is usefull !!
Companies create this stuff to people who needs it, not only for you. If you don't use it, don't buy it.simple!!
@Onil
I have a smartphone, I would never even think about printing anything from it. I have several PC's at home. Works fine to print from the one connected to the printer(s). I would never get something as useless as the iPad toy so that's not really a argument.
@Onil
Oh by the way, if you think companies create these things because people NEEDS them, them your rather stupid. Compaines create things that they expect people to BUY them, that's not really the same thing.
@Jonsson
Wow, what a pompous, arrogant piece of shit you are.
Just because you don't see the need for a particular product you think no one else will either. Get over yourself dude, not everyone thinks like you.
@DoctarPeppar Wow!, You mean if I do not think like YOU then I shouldn't post. Speak about being pompus and arrogant !
@Jonsson
Nice fail.
@DoctarPeppar Ha ha, yes, I agree, you failed miserably !
@Jonsson To quote The Hangover, "You are literally too stupid to insult."
@scots79 Guess you are too stupid to come with any other reply than a insult then?
@Onil
"ePrinting" does not seem to be the same as "wireless printing".
I have an HP wireless printer right now that says nothing anywhere about supporting "ePrint".
What a drag. Boooooo. Why bring the printer our if it's not ready to play?
@exboy99 Why bring out a new phone if its not ready to play - oh wait, thats by design...
@Ignoramus You troll. This is about a printer. Go cry about the iPhone someplace else.
HP does this sort of stuff a lot. I worked in the electronics dept. at a Sam's Club when Vista debuted, and finally ended up crossing out the "Vista Compatible" stickers on their printer's boxes, just so people wouldn't have to return them when they failed to work.
(On a side note, it's kind of depressing how many people just can't deal with the idea of checking for updates to drivers,bios, etc. on a regular basis.)
@Rincewind People should not have to check for updates to get a unfinished product working...full stop. This is what's really wrong with the industry today. They expect that they can ship a unfinished product and then just expect people to patch it up themselves.
@Jonsson
Oh, I agree completely there; but they still should check for updates/patches every so often, just in case. And that seems to really freak some people out.
@Sonnyjimba That's such a lame joke. My 6 year old has a better sense of humor.
@assb10yr
It seems that your 6 year old can't press the reply button properly. /s
@Protato He just made a bazinga ;)
@assb10yr It was that or- if you can't ePrint, you blew it. Just making a cheap dig :p
What has happened to HP?
I have, as many of us no doubt do, personal experience w/HP, a nd let's just say it wasn't good.
i.e. I moved to tropical climes (thanks MS) in Jan '09, and I brought two boxes with me - a dual Xeon Intellistation and an HP desktop that I had made into a HTPC.
Cutting to the chase, my IBM WS is of 2006 vintage and has been running day in/day out since I bought it, and I haven't had to spend even a penny on repair. The HP desktop died three weeks after the warranty ran out. When I opened it up there was rust everywhere...
Dell's are certainly no better, but how on earth can America's number one and two PC makers build absolute junk?
P.S. I am writing this post on my Intellistation...
@ELaimins
You have to remember that HP and Dell are HUGE companies.
They have product lines that range from the cheapest crap available to reach the lowest markets to ultra-premium almost boutique lines.
Even the warranty and customer service experience isn't uniform, as large business "gold" accounts and the alienware and XPS lines get pampered whereas a little netbook warranty will be farmed out to their india helplessdesk to save money.
I bought this standard all in one printer SPECIFICALLY for the eprint feature.
When I contacted HP (multiple times) about the feature "coming soon" print out I got and asked why it wasn't available the day they started selling the printer, they were unapologetic, uncaring & generally didn't give a shit.
I posted a 1 star review on amazon about the feature not there and as far as I can tell mine is the only one star review on this printer.
HP could stop the growing criticism by releasing the feature NOW but we all know they won't.
HP will do what it always does stick their collective heads in the sand and pretend that bad press is good press.
This is my first HP printer and most probably will be my last.
Carli running HP again?
ePrint your ePeens now all you losers that need to stick your builds into sigs.
@Amusednow
lmao! Yeah and she's going to HP brand an iPad like she did with the iPod. Talk about a stupid move!
@sky2earth
Yeah, you're gonna get downranked because your comment has nothing to do with this.
Where's my WebOS?
@Grubasaurus Rex
I know! I want Nilay's dream of WebOS enabled printers!
In related news, HP's new printer driver and Bloatware now takes 73TB of disk space!
I want the e-print feature but I am waiting for a nicer printer.
I just bought this exact printer this week and didn't know that feature even existed, but I went back and looked at the box and instructions and there it was. I'll spend hours researching a computer or phone but like 10 minutes finding a printer. Oh well...
so HP bought Palm...and nowadays all i see on here is Engadget trashing HP .....very classy.