We're happy to finally be closing the loop on T-Mobile's Even More Plus
situation -- and the story ends on a happy note, which is nice. As we said yesterday
, the carrier's contract-free discounted plans aren't going away, but you'll no longer be able to select any of them from the website. Why? Well, the claim is that they want to "simplify and streamline our customers' online purchase experience," and to be fair, we can understand how the average potential subscriber coming to T-Mobile for the first time would have no clue how to differentiate between the two without some assistance. From here on out, if you want to avoid the contracts on postpaid, you'll need to call into telesales, visit a corporate-owned store, or head over to "select national retail partners and select dealers," though we don't know which ones have been green-lighted at this point. Follow the break for T-Mobile's full, official Q&A on the situation.
Q: What postpaid plans does T-Mobile offer for customers?
T-Mobile provides a variety of options for customers from which they can select the plans and value that best suit their needs. T-Mobile's Even More plans offer talk, text and Web connectivity with a two-year agreement and great discounts through subsidized pricing on phones. With Even More Plus, T-Mobile provides flexibility through a no annual contract plan, offering the best monthly rate plans for talk, text and Web paired with the ability to purchase the coolest new phones at full price or bring compatible phones to our network.
Q: Where can customers purchase Even More and Even More Plus plans?
Customers may purchase Even More plans through T-Mobile retail stores, telesales at 1-800-T-Mobile, online at
www.T-Moble.com, through national retail partners and at select dealers.
Customers may purchase Even More Plus plans through T-Mobile retail stores, telesales at 1-800-T-Mobile, and at select national retail partners and select dealers.
Q: Has T-Mobile discontinued selling Even More Plus?
No, T-Mobile continues to sell both Even More and Even More Plus plans, although we are no longer selling Even More Plus through our online store.
As we strive to simplify and streamline our customers' online purchase experience, we are focusing on Even More plans with two-year agreements on http://www.t-mobile.com. Customers shopping online will be directed to a T-Mobile retail store if they wish to purchase an Even More Plus plan where they will be assisted by a T-Mobile representative.
Whether through our Even More or Even More Plus plans, we will continue to bring value to our customers through the best customer service, our robust selection of products and affordable service plans.