Official Froyo update for Samsung Intercept going awry, Sprint investigating; unofficial fix available for now
byChris Ziegler||December 20th 2010 at 7:18pmDecember 20th 2010 7:18 pm
Samsung's really struggling to release solid Android firmware updates, as evidenced by the Bell Vibrant situation -- and now, this little mess. Sounds like some Intercepts on Sprint are dying after applying the official update to Android 2.2 released a few days ago, prompting Sprint to put out an official statement today:
"It has been brought to our attention that some customers may be experiencing issues with the Android 2.2 (Froyo) software upgradefor the Samsung Intercept.Some users havereported their device to be unresponsive after the upgrade is completed. We apologize for any inconvenience while we investigate the issue and get it corrected as quickly as possible. If you experience issues with your device following the upgrade, please contact Sprint Customer Solutions at 1-888-211-4PCS."
Fortunately, it sounds like there's an unofficial, unapproved fix floating around that might bring dead Intercepts already in the field back to life, and it merely involves applying another incremental update that's available for download. Again, this is definitely unofficial -- it's not being offered by Sprint publicly and we wouldn't recommend doing it unless you're desperate to bring your piece back to the land of the living without a trip to the Sprint store -- but for what it's worth, it's out there. Goes to show you why these guys like to roll out updates in small waves, eh?