Soon after the Star Trek: The Next Generation Season One Blu-ray set launched last week reports came in that there was an audio problem with the surround sound, and now CBS and Paramount have responded. According to a statement (included after the break) the problem is isolated to the English 7.1 DTS Master Audio track on some episodes where the front channels are mapped incorrectly. If you own the set, you can email (firstname.lastname@example.org) or call (877-335-8936 between 8AM and 6PM PT) for replacements of Discs 1, 3 and 4, simply have your set nearby and ready to read the code located on the inner ring. You won't need to send in your discs, and the replacements are expected to ship after August 10th and take up to five days to arrive.
Dear Star Trek Fans,
We have discovered an anomaly in the English 7.1 DTS Master Audio track in our Star Trek: The Next Generation Season One Blu-ray Box set. There are some episodes that inadvertently had their front channel designations incorrectly mapped, resulting in an undesired playback experience when listening to them in a 7.1 or 5.1 Surround Sound environment.
We are quickly working to remedy the situation. Replacement discs (Disc 1, 3 and 4) will be made available free of charge. Please email email@example.com for details regarding the replacement program. You may also call 877-DELUXE6 (877-335-8936) between 8am to 6pm Pacific, Monday-Friday.
We strive to provide our fans the best Blu-ray experience possible and sincerely apologize for this inconvenience.