While Microsoft has sold a ton of Xbox Ones, not all of them are functioning as their owners hoped they would. It turns out that some of the consoles are having problems with their optical drives -- some eat discs, while others reject them while a series of ominous sounds emanate from within. The good news is, should you be among those unfortunate souls, Microsoft is aware of the problem and is doing its best to make amends, including giving some affected parties a free game. Polygon reports that Xbox customer care has offered a game as recompense for some faulty consoles, and will let folks choose to download Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon for free. We reached out to Microsoft about its generosity, and here's what the company has to say on the matter:
While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.
Update: To clarify, the free game only applies to those with a defective disc drive. Those with bricked or crash-prone consoles are still on their own.
- Key specs
- Game format Optical disc, Downloadable
- Online features Multiplayer, Voice chat, Video chat, Store, Browser
- Drive capacity 500 GB
- Controller type Wired, Wireless
- Motion controls Camera / optical
- Video outputs HDMI
- Released 2013-11-22