Well, this is embarrassing: the Samsung Galaxy S5 has only been on the market for two weeks, and it's already developed a major fault -- at least for Verizon customers. "Warning," the devices reads. "Camera failure." The camera module appears to be failing outright, with no hope of being revived. Users have tried restarting their camera apps, rebooting devices and even performing factory resets, but nothing works. For now, the only working fix seems to be replacing a device, but some users are still holding out for a software fix.
Fortunately, Verizon and Samsung are both being fairly candid about the issue -- both companies have acknowledged the faulty camera and are asking customers to contact support for troubleshooting and warranty replacements. Most of the failed devices seem to be coming from Verizon specifically, but BGR says it's seen similar reports from Sprint customers, too. Have a faulty device? Skip past the break for Samsung's official response and customer service instructions.
Samsung is committed to providing the best experience for customers. We have learned that a limited number of Galaxy S 5 devices may have an issue that causes "Camera Failure" pop-up error message. We ask that customers affected call 1-888-987-4357 or visit their carrier for service under Samsung's standard limited warranty.
Galaxy S5 customers who see "Warning: Camera Failed" please contact @VZWsupport & we'll work to resolve it, including replacing the device.- Verizon Wireless (@VZWnews) April 25, 2014
*Verizon has acquired AOL, Engadget's parent company. However, Engadget maintains full editorial control, and Verizon will have to pry it from our cold, dead hands.
- Key specs
- Type Smartphone
- Operating system Android (KitKat [4.4])
- Screen size 5.1 inches
- Internal memory 16 GB
- Carriers (US) AT&T
- Dimensions 5.59 x 2.85 x 0.32 in
- Weight 5.11 oz
- Released 2014-04-11