Verizon Wireless acknowledged today that its billing system is having issues for customers across much of the US. According to subscribers tweeting on the #VerizonOutage hashtag, issues have extended over the last two days, preventing them from doing simple things like activating a new phone or paying their bill. In tweets and a message on its news page, Verizon said the issue is affecting customers in the Northeast, Midwest and Southern regions, but has yet to offer an ETA for a fix. It doesn't appear to be affecting things like phone calls or connecting to the internet, but if your bill is due right about now, this could be a problem. We've contacted Verizon for more information and will update you when we hear anything.
Update: Verizon reports the issue has been repaired overnight, so My Verizon and other wireless account tools should be working now.
We are still experiencing issues with our billing system that is affecting customer accounts mostly in the Northeast, Midwest and some southern states. This is an internal billing system issue that doesn't affect the network's ability to connect calls, deliver text messages or use data services. This is taking longer to resolve than any of us would like. The good news is that we have identified the issue and are working hard to ensure we have the right fix to resolve it. As we know more, we'll continue to post updates to our @VZWNews Twitter account and post updates on the Verizon Wireless News Center. Affected customers will be notified by email once the issue has been resolved.
The Verizon Wireless billing system was fully restored early today, shortly aftermidnight. The issue affecting some customer access to account information was an unintended consequence of a software update performed by the company on its billing system two days ago. It affected customers mostly in the Northeast, Midwest and some southern states. This did not in any way involve the network's ability to connect calls, deliver text messages or provide data services. We apologize to our customers for any inconvenience they may have experienced and appreciate their patience.
My Verizon, other wireless account tools restored overnight. We apologize to customers for any inconvenience and appreciate their patience.- Verizon Wireless (@VZWnews) June 28, 2014
We're aware customers in NE, MW & South may be exp issues w/ our billing systems. We have identified the issue & are working to resolve.- Verizon Wireless (@VZWnews) June 28, 2014
Lost wireless service this morning due to #VerizonOutage. Trying to activate new phones and can't and no service on the old ones. Fix this!!- Jennifer Capobianco (@jennnin) June 27, 2014
The #VerizonOutage has been going on for 48+ hours. Reps keep saying it's a "system update." Terrible brand management overall.- Sara Miller (@saramillerb) June 27, 2014
*Verizon is currently in the process of acquiring AOL, Engadget's parent company. However, Engadget maintains full editorial control, and Verizon will have to pry it from our cold, dead hands.