Fiber cut knocks out internet for some in the northeast
Time Warner Cable and Cox customers report being affected by a Level 3 outage.
If your internet is or was out this evening and you live in the northeastern part of the US, you are not alone. Customers in New York City, Massachusetts, Rhode Island and other nearby areas are seeing outages, which can apparently be traced back to what Time Warner Cable has said are "multiple fiber cuts" at a network provider. Customers from Comcast and Cox have also reported problems, and the network provider in question, Level 3, says it is working on restoring service. In a statement, the company attributed the outage to third-party construction and said technicians are onsite. Time Warner Cable just updated us that repairs are "well under way" and it has restored service for customers in NYC, which matches what we're seeing on outage tracking websites like DownDetector.
Update: As of 8:30AM, Level 3 reported service was restored, although most users were back online well before that. Additionally, Comcast contacted Engadget to say that it did not see any effects as a result of this fiber cut.
Eric Mangan, Time Warner Cable:
Multiple fiber cuts at one of our network providers are affecting TWC phone and some TV services in the New York City area. We are in continual contact with the provider on its repairs and we have restored additional TV networks through our own facilities. We sincerely apologize for any inconvenience this situation has caused our customers
We are still working to resolve issues in NYC and surrounding areas. We apologize for any inconvenience caused. ^TK
— TWC Help (@TWC_Help) May 9, 2016
@UNSCdanimariexo We don't have any details to share regarding the outage in your area but continue to work until service is restored. -Col
— Cox Customer Care (@CoxHelp) May 10, 2016
A fiber cut caused by 3rd party is causing svc disruptions 4 some customers w/ ops in the NE USA. Techs are onsite & working 2 restore svc.
— Level 3 Network Ops (@Level3NOC) May 10, 2016
Re May 9 NE USA fiber cut: We dispatched our technicians and have restored service. Thank you.
— Level 3 Network Ops (@Level3NOC) May 10, 2016
