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Years of being dinged for ineffective and unresponsive customer service may be catching up to Comcast, which is finally responding with some much-needed tweaks. Charlie Herrin became its SVP of Customer Experience in September, bringing new features to the My Account app (iOS, Android) that track

5 days ago 0 Comments
December 19, 2014 at 5:35AM
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It's almost time for CES to come around again, but Samsung and Comcast are just getting around to fulfilling the promise of 4K streaming they made at the last show earlier this year (DirecTV launched last month). The Xfinity in UHD app arrives today on Samsung's 2014 Ultra HD TVs (which also have

6 days ago 0 Comments
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When it comes to offering great customer service, Comcast's reputation on the matter is far from being healthy. Every now and then, the company gets put on the map for making its subscribers go through rather tedious experiences -- to get an idea, just listen to the recording of this call. But Com

29 days ago 0 Comments
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In a three-hour hearing today (watch it here or embedded after the break; read the statements here), executives for Comcast and Time Warner Cable joined a few others taking questions about their proposed $45 billion merger. Unfortunately, after pushing a 180-page explanation of how great an idea t

8 months ago 0 Comments
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Comcast subscribers who want to watch TV on mobile devices won't have to stay at home in the future. The cable provider has confirmed to The Verge that it will soon offer live TV viewing from anywhere through Xfinity TV Go, a rebranded and refreshed version of its Xfinity TV Player app. The softwa

1 year ago 0 Comments
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Well, Comcast's idea to charge users $10 a month for set-top Skype hardware went as well as you could have expected. If DSLReports' sources are correct, the offering will be quietly retired on June 1st due to, surprise surprise, \"low adoption.\" If you were one of the few triple-play customers who

1 year ago 0 Comments