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Nokia initiates shocking charger recall program

by Thomas Ricker posted Nov 9th 2009 at 4:30AM

New Nokia owners take notice: Espoo just launched an "exchange program" for certain Nokia-branded chargers. According to the world's largest handset maker:

"We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket."

The chargers affected are models AC-3E and AC-3U, manufactured between June 15 and August 9, 2009, and model AC-4U, manufactured between April 13 and October 25, 2009. Fortunately, Nokia provides a website that removes all the guesswork from obtaining your free replacement.

Show full PR text

NOKIA PRESS RELEASE November 9, 2009

Nokia initiates charger exchange program

Espoo, Finland - Nokia today initiated a charger exchange program, in which consumers owning certain Nokia-branded chargers manufactured by a third-party supplier are recommended to exchange these chargers for free replacements.

During a routine quality control process, Nokia identified a potential product quality issue with certain chargers manufactured by one of its third-party suppliers. The plastic covers of the affected chargers could come loose and separate, exposing the charger's internal components and potentially posing an electrical shock hazard if certain internal components are touched while the charger is plugged into a live socket. Nokia is not aware of any incidents or injuries related to these chargers.

Only a limited number of chargers of certain model types manufactured by a single third-party supplier during a specific time period are within the scope of the exchange program. They are the AC-3E and AC-3U models, manufactured between June 15, 2009 and August 9, 2009; and the AC-4U model, manufactured between April 13, 2009 and October 25, 2009.

For more information, including how consumers can check to see if their chargers are part of this exchange program, Nokia has established a website. Consumers are asked to visit http://chargerexchange.nokia.com or their local Nokia website.

Nokia recommends consumers with chargers within the scope of this exchange program to stop using the charger and exchange it for a free replacement.

Canon EOS 7D firmware update cures 'residual image' phenomenon

by Darren Murph posted Nov 6th 2009 at 4:49PM

Say what you will, but Canon's customer service / engineering department definitely looks out for consumers willing to spend just under two large on a new body. Merely days after the outfit made public that a "residual image phenomenon" was negatively impacting EOS 7D images under certain conditions, it has now published a firmware update to wipe all of those woes away. Firmware v1.1.0 specifically "corrects a phenomenon that in images captured by continuous shooting, and under certain conditions, barely noticeable traces of the immediately preceding frame may be visible." Hit the read link if you're looking to put said phenomenon to bed. Or don't. We don't care.

[Via CNET]

Sony recalls 69,000 AC adapters due to shock hazard

by Donald Melanson posted Oct 28th 2009 at 2:52PM

Oh, Sony. You've been doing so well with not making things blow up lately. Even a seemingly minor fizzle turned out to be a false alarm. While it's not laptop batteries this time, it seems that Sony has run into a bit of trouble with some of the AC adapters used for its VAIO all-in-one desktops and docking stations. Specifically, the insulation used in adapters for the company's VGC-LT and VGC-JS2 series desktops and VGP-PRBX1 and VGP-PRFE1 docking stations can apparently fail over time and pose an electrical shock hazard for users, although there have been no reports of injuries to date (and only four reports of any short circuiting). Still, it's probably a good idea to take Sony up on its offer for a free replacement. Hit up the link below for all the necessary details.

Canon's EOS 7D experiencing 'residual image' phenomenon, fix is on the way

by Darren Murph posted Oct 27th 2009 at 5:59PM

Canon's $1,900 EOS 7D DSLR just started shipping a month ago to pros and those who'd like to be, and already the thing is causing all sorts of fits when shooting continuously. In a service notice posted today on the outfit's website, we're told that images "captured by continuous shooting and under certain conditions [can exhibit] barely noticeable traces of the immediately preceding frame." The phenomenon isn't apt to be noticeable with optimal exposure, but apparently a number of Photoshoppers have been irked by the additional (and unwelcome) elements added to their shots. Canon assures us that a firmware fix is on the way, and you can bet we'll point you to a download link as soon as it hits.

[Via DPReview]

Acer issues recall for some Aspire laptops

by Laura June posted Oct 10th 2009 at 3:32PM

Acer's issued a voluntary recall for some of its Aspire laptops -- all of which were manufactured before September 15th of this year. It seems that some of them are experiencing an overheat of the microphone cable after "repeated" and "extreme" pressure is applied to the left palm rest. The affected models include the AS3410, AS3810T, AS3810TG, AS3810TZ and AS3810TZG. Acer's set up a website where you can enter the serial number of your device to see if yours might be one of the affected.

Walmart expands Durabrand DVD player recall to 4.2 million

by Laura June posted Sep 1st 2009 at 2:33PM

You know what they say about getting what you pay for? Well, the adage has turned out to be truer than normal in this case. Walmart, which sold some uber-cheap (like, $18 - $29 cheap) Durabrand DVD players in the US and the UK, recently issued a recall in the US for 1.5 million of the units due to 12 reported cases of overheating. The malfunctions caused various degrees of property damage, but no injuries, and now, as a result of several more reported cases of the same issue, the recall has been upped to cover 4.2 million devices. The recall, which originally covered only the silver units sold, has now been expanded to cover both the pink and purple DVD players which were sold between January 2006 and July 2009 exclusively at Walmart stores in the US ~~and Walmart-owned ASDA stores in the UK~~ -- Wallmart reached out to let us know that the players sold in the UK were actually a different spec, and thus not a part of the recall. Seriously, this just leaves us wondering: how many of these bad boys did they sell?

Walmart recalls 1.5 million flammable Durabrand DVD players

by Vladislav Savov posted Aug 21st 2009 at 6:37AM

Remember those amazingly cheap doovde players Walmart was so proud of a couple years back? Well, they ain't so amazing anymore, unless that's what you'd call a device capable of spontaneously bursting into flames. Sold between January 2006 and July 2009 exclusively at Walmart stores in the US and ASDA supermarkets in the UK, the explosive Durabrand units are being called back due to 12 reported instances of overheating, including five that caused fires. You have to love the irony of skimping on a doovde player purchase, only to pay for it later with "enhanced" insurance premiums. We reached out to Walmart for comment, but they didn't know what a doovde was. Nevertheless, we captured the conversation after the break.

Update: While we haven't yet got clear confirmation that ASDA is following suit, we'd be very surprised to not see the product pulled and returns honored in the UK in the same fashion as in the US.

[Via CNN Money; Thanks, Keith]

Continue reading Walmart recalls 1.5 million flammable Durabrand DVD players

Nikon issues statement on second D5000 recall

by Donald Melanson posted Aug 19th 2009 at 3:22PM

It's never a great feeling to get an expensive new gadget only to have it promptly ripped from your hands by a mandatory recall, but those that have gone through such an ordeal can consider themselves somewhat lucky, as Nikon has now issued a statement explaining its second recall of some already recalled D5000 DSLRs. That second go-round thankfully only affects only a "small number" of D5000 customers in Europe, who were apparently unfortunate enough to not have their cameras treated with a new "enhanced procedure" that's designed to provide an additional preventative measure. From the sound of it, those affected should have already heard directly from Nikon, and will apparently have to only wait a "short time" to get their camera repaired, hopefully for the last time.

Lenovo issues battery "service and warranty extension" for six ThinkPad models

by Laura June posted Aug 14th 2009 at 10:32AM

Lenovo's issued a recall for the batteries on six of its ThinkPad models. The batteries are apparently causing a range of problems, including bringing up the error messages "irreparable damage" and "battery cannot be charged," and causing overall short capacity batteries, or those than cannot be charged or experience massive drops on the fuel gauge quickly. The recalled models are the R60, R61, T60, T61, X60, and the X61, and Lenovo's got a free diagnostic tool on its website that you can use to check and see if your model is one of those affected. While there's no word on how many users have been affected, If you are one of the unlucky, the company is offering free replacements.

Update: A representative for Lenovo has contacted us and let us know that the company has not, in fact, issued a recall for the batteries associated with the models listed. "This is a service extension program to provide (bonus 12-month) coverage above and beyond the normal warranty to ensure complete customer satisfaction. Recalls tend to imply a safety issue, which is not the case here, as you noted in your article."

[Via SlashGear]

Psyclone / React Wiimote chargers recalled due to fire hazard

by Joseph L. Flatley posted Aug 12th 2009 at 4:06PM

Wii owners, you just can't catch a break, can you? First you're busting up the TV when all you ever wanted was a little ball-free faux-bowling action, and then there's that Rock Band controller / chemical burn fiasco. And now? The U.S. Consumer Product Safety Commission has just announced a voluntary recall of a little something called the 4-Dock Battery Recharge Station. This guy (available from Target, Toys R Us, and Amazon.com under the Psyclone brand, or from Best Buy under the React name) has been recharging batteries, excessively overheating batteries, posing fire risks, and burning the occasional hand since they first went on sale in January, 2008. Think you may have one of the offending units? Don't just call the Waaaambulance -- hit that read link and demand satisfaction!

[Via GamesIndustry.biz]

Sony finally admits NVIDIA chips are borking its laptops, offers free repair

by Vladislav Savov posted Aug 11th 2009 at 12:09PM

Last summer, while Dell and HP were busy pinpointing and replacing faulty NVIDIA chips in their notebooks, Sony was adamant that its superior products were unaffected by the dreaded faulty GPU packaging. Well, after extensive support forum chatter about its laptops blanking out, distorting images and showing random characters, the Japanese company has finally relented and admitted that "a small percentage" of its VAIO range is indeed afflicted by the issue. That small percentage comes from the FZ, AR, C, LM and LT model lines, and Sony is offering to repair yours for free within four years of the purchase date, irrespective of warranty status. Kudos go to Sony for (eventually) addressing the problem, but if you're NVIDIA, don't you have to stop calling this a "small distraction" when it keeps tarnishing your reputation a full year after it emerged?

[Thanks, Jonas]

Faulty GPUs reportedly cost NVIDIA another $119 million

by Donald Melanson posted Aug 7th 2009 at 1:57PM

We already knew that NVIDIA had to shell out anywhere from $150 to $250 million last year to resolve issues related to its defective GPUs, but it looks like that may have only been the beginning, with The Inquirer now reporting that the company has also been forced to pay an additional $119.1 million over the past four months to fix a faulty die and weak packaging material used in the affected graphics chips. What's more, NVIDIA apparently won't say whether it expects to incur any further charges related to the defective chips or not, although it simply describes the whole situation as "small distraction," and says it hasn't affected its ability to launch new products.

Apple recalls faulty first generation iPod nano players in Korea

by Thomas Ricker posted Jul 9th 2009 at 2:05AM

While Apple may have moved on to selling the 4th generation iPod nano, consumer protection agencies are still focused on gen-1. For good reason too, apparently, as there's mounting evidence that those early white and black plastic players have a tendency to overheat, swell, and possibly burst into a nasty chemical fire. Responding to four formal consumer complaints made between December and June, the Korean Agency for Technology and Standards sent a request to Apple on June 25th recommending that Apple "aggressively" collects first generation iPod nano with Lithium Ion batteries made by the Chinese company ATL. Initially, Apple agreed to replace faulty units as they did in Japan upon request by the consumer. However, KATS is now reporting that Apple will recall the players under its own initiative making this the first formal iPod nano recall we can, uh, recall.

Sony recalls some NWZ-W202 Walkman headphones over sweat-related issues (update: no recall, 'limited number of units' affected)

by Donald Melanson posted Jun 23rd 2009 at 5:59PM

Sony's NWZ-W202 Walkman headphones may be great for folks looking for an all-in-one device to use while going for a run or working out -- just so long as they don't work out too hard, that is. Apparently, they have a little issue with not working if you sweat on them too much, which has now prompted Sony to recall all of the affected models. That includes both the black and pink versions, but only those within a certain serial number range. Hit up the link below to check to see if if that includes yours and, in the meantime, stay cool.

Update: Sony's dropped us a line to clarify that the original Sony Insider report is incorrect and that the issue is only affecting a few number of units -- hence, no recall. Here's the statement: "The intention of our announcement and support site was to facilitate voluntary customer exchanges for the limited number of units affected by moisture. To be clear, this is not a recall."

[Via Sony Insider]

HP recalls another 15,000 laptop batteries, this time in China

by Donald Melanson posted May 26th 2009 at 4:32PM

HP just recalled a hefty 70,000 laptop batteries earlier this month, but it looks like it still has a few more fires to put out, and it's now recalled another 15,000 batteries sold in China. No reports of any actual "flames / fire" this time around but, as with countless other recalls, the batteries are apparently prone to overheating, and can indeed pose a pesky fire hazard. Word of specific models affected is also a bit hard to come by at the moment, but the batteries were apparently used in laptops manufactured between late 2007 and early 2008, and include models sold under both the HP Pavilion and Compaq Presario brands. If that sounds like your laptop, you can get in touch with HP China for a free replacement battery.