BEWARE! SONY will break your laptop and then not take responsibility for it. They sent a tech who had never done the repair to my site, the tech then breaks the power button. I ask him to remove the hard drive before sending it in because I have sensitive data. He calls support and support says that would void warranty because they were unwilling to send someone back to install the hard drive and that anyone else would void warranty. First they break my laptop, then when I try to ask for alternative solutions to fixing it, the lady from support get's bitchy with me and says there are none. Her name is Laura ID#6250 at 888-476-6972.
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BEWARE! SONY will break your laptop and then not take responsibility for it. They sent a tech who had never done the repair to my site, the tech then breaks the power button. I ask him to remove the hard drive before sending it in because I have sensitive data. He calls support and support says that would void warranty because they were unwilling to send someone back to install the hard drive and that anyone else would void warranty. First they break my laptop, then when I try to ask for alternative solutions to fixing it, the lady from support get's bitchy with me and says there are none. Her name is Laura ID#6250 at 888-476-6972.