[Databoss (Unverified) Posted Dec 13th 2007 5:24PM]

So, I just bought three of the Kodak EX1011 Wi-Fi enabled digital picture frames. Let me tell you that my out-of-the box experience sucks. I've called Kodak customer support 3 times and have spent a total of 47 mins. on hold. I could here the reps flipping thru printed manuals trying to find the answer to some pretty simple questions.

So here's my situation...I've got the frame connected to the Internet. I've got pictures downloaded from the Kodak website to my picture frame, but when I add new pictures to the website, there is no way to get the frame to refresh with the new pictures. After 40 mins with customer service, I'm told to power off the picture frame and turn it back on. You know, I'd already figured that out, but was looking for a more elegant, some would say thoughtful solution.

I think Kodak came close with this product, but since a lot of these are likely to be given as gifts to grandparents, it would be nice to have a mode on the picture frame where it would go and automatically grab pictures from the website without powering it on and off, navigating thru the menus, selecting the pictures, etc.

And I just got my second question answered and I can't believe this one. There is no way to tell the picture frame what directory / folder on the PC to fetch pictures from when you stream from a local PC. So in essence, the picture frame will display all the pictures in My Documents > My Pictures and Shared Documents > Shared Pictures. You can't create a directory / folder and point the frame at it so that you only display a subset of the pictures.

Oh well, I'll continue to play with it and see what else it does and doesn't do. But at this point, my conclusion is, close but no cigar and Kodak will get killed with customer service calls trying to support this product since their website contains zero helpful information.