This is a problem I noticed with my MacBook about three weeks ago. I immediately booked a Genius Bar appointment in Southampton for the next day, when they asked very few questions and replaced the whole top case (keyboard, trackpad, etc.) in under 10 minutes, all under warranty.
While it's questionable why this occurred in the first place (I never mishandle my MacBook - it cost an incredible amount and I couldn't live without it) I cannot fault Apple's response in repairing it.
Some people have blamed poor Chinese materials. Quite frankly, plastic is plastic - it's the same compound where ever you go. Not only that, but China must be the world's biggest producer of plastic, so they surely have the most production experience!
I have read reports that in the later revisions (I have a Core Duo version), this area has been reinforced from underneath. How true this is, I have no idea. In the meantime, at least the fault is being repaired under warranty.
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This is a problem I noticed with my MacBook about three weeks ago. I immediately booked a Genius Bar appointment in Southampton for the next day, when they asked very few questions and replaced the whole top case (keyboard, trackpad, etc.) in under 10 minutes, all under warranty.
While it's questionable why this occurred in the first place (I never mishandle my MacBook - it cost an incredible amount and I couldn't live without it) I cannot fault Apple's response in repairing it.
Some people have blamed poor Chinese materials. Quite frankly, plastic is plastic - it's the same compound where ever you go. Not only that, but China must be the world's biggest producer of plastic, so they surely have the most production experience!
I have read reports that in the later revisions (I have a Core Duo version), this area has been reinforced from underneath. How true this is, I have no idea. In the meantime, at least the fault is being repaired under warranty.