I have used Sonic.net as my ISP and colo since they were a 3-man operation back in the early nineties, their customer support rocks. When you call their support line they answer fast and they actually know wtf you are talking about rather then a clueless seat warmer with a bunch of Q&A scripts.
I agree! Not entirely on topic, but as a customer of Sonic.net I'll say they're the only company I don't mind calling on the phone. The more they have their hands in, the better for me and anyone who values service in this self-serve world.
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Sounds really interesting.
I have used Sonic.net as my ISP and colo since they were a 3-man operation back in the early nineties, their customer support rocks. When you call their support line they answer fast and they actually know wtf you are talking about rather then a clueless seat warmer with a bunch of Q&A scripts.
I agree! Not entirely on topic, but as a customer of Sonic.net I'll say they're the only company I don't mind calling on the phone. The more they have their hands in, the better for me and anyone who values service in this self-serve world.