IMHO, Comcast is an odd duck. I'm sure people have horror stories about them, but my experience is this:
Above-average customer service. I have been genuinely surprised at how quick and helpful they have been - including telling me how to enable the 30-sec skip code that Motorola didn't leave open on the remote. They have acknowledged problems and either apologized or even refunded monies above what they needed to.
Horribly high pricing. Everyone I compare them to is less expensive.
Let's hope the Tivo units are better than the Motorola junk I have to use now. It's embarassing when you try to FF, rewind, pause live TV only to have the box delay for 20 seconds in responding. (I have replaced the box on more than one occasion. It just sucks.)
Minus the praise of their customer service, I have to agree with you completely, NHAnimator. Perhaps you're confusing courteousness with effectiveness.
I agree with NHAnimator, for Comcast being such a huge company, you think that they would have been able to do more in the past two years since they signed the agreement with Tivo, then to just tease us with broken promises. I live in Colorado and we have about 20 HD channels. Every time I call the call center they have no clue when they are going to be able to offer more HD channels, nobody even knows about a Tivo box coming out, and researching these solid questions seems to be something they are just not willing to do.
I have been BEGGING for this update for years, specially since the issues that NHAnimator were talking about are common amongst all comcast customers. You do not know how many times I have to hit the guide button on my remote just to have it wait two minutes and then suddenly respond retroactively to every keypress I made over the past two minutes.
For these kind of issues to still be in effect, years after they released these boxes...come on...you are a multi billion dollar company for gods sakes...
Reader Comments (Page 1 of 1)
NHAnimator @ Oct 10th 2007 9:54AM
IMHO, Comcast is an odd duck. I'm sure people have horror stories about them, but my experience is this:
Above-average customer service. I have been genuinely surprised at how quick and helpful they have been - including telling me how to enable the 30-sec skip code that Motorola didn't leave open on the remote. They have acknowledged problems and either apologized or even refunded monies above what they needed to.
Horribly high pricing. Everyone I compare them to is less expensive.
Let's hope the Tivo units are better than the Motorola junk I have to use now. It's embarassing when you try to FF, rewind, pause live TV only to have the box delay for 20 seconds in responding. (I have replaced the box on more than one occasion. It just sucks.)
culbeda @ Oct 10th 2007 10:33AM
Minus the praise of their customer service, I have to agree with you completely, NHAnimator. Perhaps you're confusing courteousness with effectiveness.
bladzalot @ Oct 10th 2007 11:17AM
I agree with NHAnimator, for Comcast being such a huge company, you think that they would have been able to do more in the past two years since they signed the agreement with Tivo, then to just tease us with broken promises. I live in Colorado and we have about 20 HD channels. Every time I call the call center they have no clue when they are going to be able to offer more HD channels, nobody even knows about a Tivo box coming out, and researching these solid questions seems to be something they are just not willing to do.
I have been BEGGING for this update for years, specially since the issues that NHAnimator were talking about are common amongst all comcast customers. You do not know how many times I have to hit the guide button on my remote just to have it wait two minutes and then suddenly respond retroactively to every keypress I made over the past two minutes.
For these kind of issues to still be in effect, years after they released these boxes...come on...you are a multi billion dollar company for gods sakes...