Then understand what this camera is for and how Canon continually steps up to back their pro products, even long after warranty is gone. It took Canon some time to figure out which component was causing the error - it wasn't like smoke coming out it and you could point to the component and say "aha!”. Also the defective component doesn't exist in every body so a general recall is unnecessary. Some units were manufactured with it some not. Canon is saying if you have focus issues please send it and you will have it back in a few days with the new sub-mirror component. The logistics of this process are far smoother than trying to return complete cameras for exchanges. Having the camera repaired in this manor doesn’t make your Mark III any less new. If you buy a new car and the headlights don’t work when its 95.3 degrees outside and only when it’s 95.3 degrees… You don’t take in for service and get a new one – the defective lights are replaced and your warranty continues.
The commenter above citing the lens calibration costs… this has nothing to do with the Mark III. That service has existing for a very long time. Electromechanical devices need optimization from time to time. The Mark III actually allows the user to perform field micro calibration but the factory service is way more precise.
I actually make money with my cameras so it's important to that they work continuously. I recently had a shutter failure on one of my Mark II’s – about a two year old body. I sent to Canon prepared for a $700 bill (out of warranty) and it was sent back with a very nice letter apologizing for the failure and $0 invoice. I would say Canon continues to earn my business. I’m a fanboy because Canon continues to set a high bar for performance and stand behind their products
Oh and the document above… that’s not even from Canon USA.
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It seems that most of the commenter's her haven't the first fucking clue about this topic. Maybe before commenting you should read this primer http://robgalbraith.com/bins/multi_page.asp?cid=7-8740-9068-9141
Then understand what this camera is for and how Canon continually steps up to back their pro products, even long after warranty is gone. It took Canon some time to figure out which component was causing the error - it wasn't like smoke coming out it and you could point to the component and say "aha!”. Also the defective component doesn't exist in every body so a general recall is unnecessary. Some units were manufactured with it some not. Canon is saying if you have focus issues please send it and you will have it back in a few days with the new sub-mirror component. The logistics of this process are far smoother than trying to return complete cameras for exchanges. Having the camera repaired in this manor doesn’t make your Mark III any less new. If you buy a new car and the headlights don’t work when its 95.3 degrees outside and only when it’s 95.3 degrees… You don’t take in for service and get a new one – the defective lights are replaced and your warranty continues.
The commenter above citing the lens calibration costs… this has nothing to do with the Mark III. That service has existing for a very long time. Electromechanical devices need optimization from time to time. The Mark III actually allows the user to perform field micro calibration but the factory service is way more precise.
I actually make money with my cameras so it's important to that they work continuously. I recently had a shutter failure on one of my Mark II’s – about a two year old body. I sent to Canon prepared for a $700 bill (out of warranty) and it was sent back with a very nice letter apologizing for the failure and $0 invoice. I would say Canon continues to earn my business. I’m a fanboy because Canon continues to set a high bar for performance and stand behind their products
Oh and the document above… that’s not even from Canon USA.