1 year ago I bought a TV, it arrived with 2 stuck pixels on top of each other, blue. It was an LG, so I ring the retailer after doing some checking on the net, and they say it is within manufacturers tolerance. However the policy is if they are in the middle of the screen and within a 5cm diameter of each other that is not within tolerance. The retailer wont budge. I threaten to use the distance selling act, and they haven't even heard of it.
I try all the fixes suggested, none work. Luckily as they are blue they don't notice unless I am using it as a PC monitor and under certain conditions, I can use my 360, PS3 and TV without noticing, but I was just hacked off that a £500/$1000 TV comes in my view, defective.
Wow what brand was it? I didn't try to return mine or anything because first, they were the only 2 left at the store when I bought them, and second, I only notice the pixels when the screen is black. I had to open a video in Windows Media Player to get the black screen just so I could find them to try these "methods".
In the future use your credit card to buy expensive electronics. When the credit card company takes back it's money, the retailers become your best friends.
It was bought on a Credit Card, but because they refuse to call it defective I can't claim on the card insurance. I could have pressured LG for an RMA, but it wasn't worth the hassle for something I only notice occassionally.
I am just about to take delivery of a 46" LCD from Sony, and if this has stuck/dead pixels I will make a fuss about it, as no-one on forums with the TV seems to have any stuck/dead pixels, I think it has a Zero tolerance warranty.
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One of my LCDs has about 3 stuck pixels since I got it, and none of these methods have ever worked on them.
1 year ago I bought a TV, it arrived with 2 stuck pixels on top of each other, blue. It was an LG, so I ring the retailer after doing some checking on the net, and they say it is within manufacturers tolerance. However the policy is if they are in the middle of the screen and within a 5cm diameter of each other that is not within tolerance. The retailer wont budge. I threaten to use the distance selling act, and they haven't even heard of it.
I try all the fixes suggested, none work. Luckily as they are blue they don't notice unless I am using it as a PC monitor and under certain conditions, I can use my 360, PS3 and TV without noticing, but I was just hacked off that a £500/$1000 TV comes in my view, defective.
Wow what brand was it? I didn't try to return mine or anything because first, they were the only 2 left at the store when I bought them, and second, I only notice the pixels when the screen is black.
I had to open a video in Windows Media Player to get the black screen just so I could find them to try these "methods".
Lucky Goldstar, or LG. Life wasn't Good when I got that screen.
@Matt:
In the future use your credit card to buy expensive electronics. When the credit card company takes back it's money, the retailers become your best friends.
It was bought on a Credit Card, but because they refuse to call it defective I can't claim on the card insurance. I could have pressured LG for an RMA, but it wasn't worth the hassle for something I only notice occassionally.
I am just about to take delivery of a 46" LCD from Sony, and if this has stuck/dead pixels I will make a fuss about it, as no-one on forums with the TV seems to have any stuck/dead pixels, I think it has a Zero tolerance warranty.