I dont know what you'd do in this situation if you were the business. You'd like to trust that the customer isnt lying to you and that they really were screwed over by some idiot but then again the iPod may be sitting on the customer's coffee table while they try to score a second (free) one. What are you to do?
Obviously you would give the customer a new iPod. Even if they really are screwing you over, the cost of an iPod is much, much less for a major retailer than the negative feedback from not giving them the ipod.
I've worked in retail returns and all you can do is guess. There are some standard lies and then there are strange truths like this. Personally? I like this gift. It's worth the money.
Believe me it sucks to be in this situation. I bought a brand new Ipod Classic 80 GB on Friday night @ Walmart, shrink wrapped, nothing susipicious. I got out to the parking lot and into my vehicle and upon opening found it to be a beat to hell 20 GB Ipod, no accessories (headphones, USB Cable, etc.) included. I literally ran back into the store and had a big conversation with the manager 8 minutes after the time of purchase listed on the receipt. Upon "reviewing" my case he has come to the conclusion that it is somehow not Walmart's problem or responsibility and the product came from Apple and I need to deal with Apple myself from here on out. Needless to say I have let him know my feelings of not wanting to have to do Walmart's dirty work for selling me a product off of their own shelves, but until Monday when I can speak with a regional manager, all things are on hold. My anger and frustration cannot be expressed in words, but I will do everything in my power to fight this until the end.
when i first saw the picture i thought it may be a death threat 'cos the way it was printed. But how can this kinda thing happen. Surely you would know due to lack of complete packaging etc
ALL right good advice to all people open all items that are expensive in the store at the checkout counter so they have proof. Luckily i haven't had that trouble. But i always check in the store. when i bought my 360 this spring i looked through the flap to make sure. And i buy my ipods from apple cause i don't trust walmart.
I wouldn't have left that store without calling the police in first and filing a report. Then, after that was said and no manager wanted to help, and no regional manager wanted to help - I'd file a story at every regional news area. THEN, I'd file a nice claim in small claims court and take the STORE to court. More then likely no one shows up and they're required to pay you. No store is allowed to fraud you just because of this laxness on returns.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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LOL thats nice. i wonder if they got another for free? did it have to pay again.
I dont know what you'd do in this situation if you were the business. You'd like to trust that the customer isnt lying to you and that they really were screwed over by some idiot but then again the iPod may be sitting on the customer's coffee table while they try to score a second (free) one. What are you to do?
Obviously you would give the customer a new iPod. Even if they really are screwing you over, the cost of an iPod is much, much less for a major retailer than the negative feedback from not giving them the ipod.
I've worked in retail returns and all you can do is guess. There are some standard lies and then there are strange truths like this. Personally? I like this gift. It's worth the money.
Believe me it sucks to be in this situation. I bought a brand new Ipod Classic 80 GB on Friday night @ Walmart, shrink wrapped, nothing susipicious. I got out to the parking lot and into my vehicle and upon opening found it to be a beat to hell 20 GB Ipod, no accessories (headphones, USB Cable, etc.) included. I literally ran back into the store and had a big conversation with the manager 8 minutes after the time of purchase listed on the receipt. Upon "reviewing" my case he has come to the conclusion that it is somehow not Walmart's problem or responsibility and the product came from Apple and I need to deal with Apple myself from here on out. Needless to say I have let him know my feelings of not wanting to have to do Walmart's dirty work for selling me a product off of their own shelves, but until Monday when I can speak with a regional manager, all things are on hold. My anger and frustration cannot be expressed in words, but I will do everything in my power to fight this until the end.
well said: apple = capitalistic garbage
How the hell does this happen?
Wow, this is really weird.
when i first saw the picture i thought it may be a death threat 'cos the way it was printed. But how can this kinda thing happen. Surely you would know due to lack of complete packaging etc
ALL right good advice to all people open all items that are expensive in the store at the checkout counter so they have proof. Luckily i haven't had that trouble. But i always check in the store. when i bought my 360 this spring i looked through the flap to make sure. And i buy my ipods from apple cause i don't trust walmart.
I wouldn't have left that store without calling the police in first and filing a report. Then, after that was said and no manager wanted to help, and no regional manager wanted to help - I'd file a story at every regional news area. THEN, I'd file a nice claim in small claims court and take the STORE to court. More then likely no one shows up and they're required to pay you. No store is allowed to fraud you just because of this laxness on returns.