It's pretty clear HTC customers and Engadget readers both are none too impressed with the manufacturer's decision to omit the drivers necessary to enable hardware video acceleration on a number of their Qualcomm MSM 7xxx-based devices. We heard a little bit from HTC on the topic earlier this week, but we wanted to know more specifically: do they plan to meet consumers' requests and release drivers for these devices? (And if not, why?) Finally, what's going to be done about this video acceleration driver issue in the future? Here's the response we got to these questions (and the reader poll we posted):

"HTC does plan to offer software upgrades that will increase feature functionality, over the air wireless speeds, and other enhancements for some of the phones being criticized, but we do not anticipate including any additional support for the video issues cited in customer complaints. It is important for customers to understand that bringing this functionality to market is not a trivial driver update and requires extensive software development and time.

HTC will utilize hardware video acceleration like the ATI Imageon in many upcoming products. Our users have made it clear that they expect our products to offer an improved visual experience, and we have included this feedback into planning and development of future products."

More after the break.

...continued

"To address lingering questions about HTC's current MSM 7xxx devices, it is important to establish that a chipset like an MSM7xxx is a platform with a vast multitude of features that enable a wide range of devices with varied functionality. It is common that devices built on platforms like Qualcomm's will not enable every feature or function.

In addition to making sure the required hardware is present, unlocking extended capabilities of chipsets like the MSM 7xxx requires in-depth and time consuming software development, complicated licensing negotiations, potential intellectual property negotiations, added licensing fees, and in the case of devices that are sold through operators, the desire of the operator to include the additional functionality. To make an informed decision about which handset suits them best, consumers should look at the product specification itself instead of using the underlying chipset specifications to define what the product could potentially become."

Well, sounds like that's that. Users shouldn't expect drivers for current devices, but HTC apparently intends to beef up hardware video acceleration in some (but not necessarily all) future Qualcomm based devices.

How would you change Dell's XPS One?