I worked in inventory at a local apple store. In my experience 95% might be a little high but it is easily 65-70%. Most of the time people return stuff because of some sort of electronic hypochondriac situation. For example, when the ipod touch first came out and there was a batch of them that had "dark screens" we had multiple people buy and return several ipod touch because they "thought" the screen was dark. It was my job to inspect all the returns and send them back to the warehouse, so I personally looked at ever single returned ipod. All of which had perfectly fine screens. People hear about a problem then they assume that their device has it. Instead of store employees telling them to get lost their ipod is fine it is easier to keep the customer happy and return it.
I've never worked in any electrical shops myself, but once when I was in Curry's I saw somebody kick up a fuss because he wanted to return his Xbox 1 because he couldn't play any games on it. He said he had 5 games, listed them and said they had no scratches. The guy on the counter asked him if he had any games with him to test it, so he went to his car and brought back a pirated Splinter Cell.
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I worked in inventory at a local apple store. In my experience 95% might be a little high but it is easily 65-70%. Most of the time people return stuff because of some sort of electronic hypochondriac situation. For example, when the ipod touch first came out and there was a batch of them that had "dark screens" we had multiple people buy and return several ipod touch because they "thought" the screen was dark. It was my job to inspect all the returns and send them back to the warehouse, so I personally looked at ever single returned ipod. All of which had perfectly fine screens. People hear about a problem then they assume that their device has it. Instead of store employees telling them to get lost their ipod is fine it is easier to keep the customer happy and return it.
Are all 5% xbox 360's?
I kid.
I've never worked in any electrical shops myself, but once when I was in Curry's I saw somebody kick up a fuss because he wanted to return his Xbox 1 because he couldn't play any games on it. He said he had 5 games, listed them and said they had no scratches. The guy on the counter asked him if he had any games with him to test it, so he went to his car and brought back a pirated Splinter Cell.
They told him to buy a real game...