When did support go downhill? My X61 tablet had a weird bezel separation issue culminating into a crack. I called them, mentioned a forum where this stuff had happened before, and they gave me a case number and told me to expect a box. Two days later, I had a box at my doorstep. I put my laptop in it, and gave it back to the shipping carrier. Three days later, my laptop was back with a brand new bezel, cleaned from top to bottom, and no charge.
This sounds like "what should happen", but given my experience with my last three laptops (two Apples and a Gateway), this was freakin heaven.
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When did support go downhill? My X61 tablet had a weird bezel separation issue culminating into a crack. I called them, mentioned a forum where this stuff had happened before, and they gave me a case number and told me to expect a box. Two days later, I had a box at my doorstep. I put my laptop in it, and gave it back to the shipping carrier. Three days later, my laptop was back with a brand new bezel, cleaned from top to bottom, and no charge.
This sounds like "what should happen", but given my experience with my last three laptops (two Apples and a Gateway), this was freakin heaven.