Looks interesting, but after the crap I just went through to try and get HP to fix my laptop after the wireless card and motherboard went out, I would NEVER buy another HP laptop. HP has a HUGE issue with poor designs and hardware causing major failure.
That link should be soon getting the Pavilion tx1000 and tx2000 models added to it as well, according to an HP rep that I spoke with while getting them to fix my tx1220us after it went through those exact issues.
In my experience, HP is actually 2 companies: consumer & business. If the product includes the word "Pavillion", is sold in a store such as Best Buy, or includes a 1yr or less warranty, it is a "consumer" product & is probably craptacular. However, if the product is available via the web (99% of the time) and has the 3yr parts/labor warranty, it's a "business" product & should be muuuch more reliable. I manage a small network of 60 uses & we've always used HP... And I had to learn this the hard way! Anyone here ever heard of the Evo nx1000 laptop? Cruddy. But the nc6xxx series of business laptops were solid. The Elitebook 6930p is the successor to those nc6xxx & should be quite reliable.
While your comments make sense, it's not so much the quality of the products that I have an issue with (although the quality appears to be pretty horrendous), it's more the support that I received that turns me off to them more than anything. While contacting them about repairs (keeping in mind the fact that I had a 1 year Accidental Damage plan that should have allowed them to do this without hassle), I was run through all kinds of hoops just to get my motherboard replaced. It started off with support telling me that it was not possible for my laptop to have the problem I was describing, as it's not a model listed on that page that I linked previously, to them claiming that I was lying, followed by them claiming that I had no extended warranty (despite my supplying the ID number of it and various info which should have confirmed it), to being left on hold for 30 minutes while they supposedly found a supervisor for me to talk to. It eventually required me having to escalate all the way to a Case Manager just to get my issue resolved.
The simple fact that they refused to honor the warranty that I had purchased (which extends through the end of November, so there should have been zero problems using it), has driven me well away from HP. From now on I'm definitely making sure that I stick with building my own desktops (and offering that service to family and friends so they don't have to get pre-built junk), and IBM or Asus for laptops. I've never had a Thinkpad fail on me (and I have one that's 6 years old for crying out loud! My HP isn't even a year yet!), and anytime I've had a problem with an Asus product they've replaced it free of charge without any trouble for me.
“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Looks interesting, but after the crap I just went through to try and get HP to fix my laptop after the wireless card and motherboard went out, I would NEVER buy another HP laptop. HP has a HUGE issue with poor designs and hardware causing major failure.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01087277&dlc=en
That link should be soon getting the Pavilion tx1000 and tx2000 models added to it as well, according to an HP rep that I spoke with while getting them to fix my tx1220us after it went through those exact issues.
that's why HP was "elite", while the "super elite" title goes to thinkpad
Zeta,
In my experience, HP is actually 2 companies: consumer & business. If the product includes the word "Pavillion", is sold in a store such as Best Buy, or includes a 1yr or less warranty, it is a "consumer" product & is probably craptacular. However, if the product is available via the web (99% of the time) and has the 3yr parts/labor warranty, it's a "business" product & should be muuuch more reliable. I manage a small network of 60 uses & we've always used HP... And I had to learn this the hard way! Anyone here ever heard of the Evo nx1000 laptop? Cruddy. But the nc6xxx series of business laptops were solid. The Elitebook 6930p is the successor to those nc6xxx & should be quite reliable.
Matt,
While your comments make sense, it's not so much the quality of the products that I have an issue with (although the quality appears to be pretty horrendous), it's more the support that I received that turns me off to them more than anything. While contacting them about repairs (keeping in mind the fact that I had a 1 year Accidental Damage plan that should have allowed them to do this without hassle), I was run through all kinds of hoops just to get my motherboard replaced. It started off with support telling me that it was not possible for my laptop to have the problem I was describing, as it's not a model listed on that page that I linked previously, to them claiming that I was lying, followed by them claiming that I had no extended warranty (despite my supplying the ID number of it and various info which should have confirmed it), to being left on hold for 30 minutes while they supposedly found a supervisor for me to talk to. It eventually required me having to escalate all the way to a Case Manager just to get my issue resolved.
The simple fact that they refused to honor the warranty that I had purchased (which extends through the end of November, so there should have been zero problems using it), has driven me well away from HP. From now on I'm definitely making sure that I stick with building my own desktops (and offering that service to family and friends so they don't have to get pre-built junk), and IBM or Asus for laptops. I've never had a Thinkpad fail on me (and I have one that's 6 years old for crying out loud! My HP isn't even a year yet!), and anytime I've had a problem with an Asus product they've replaced it free of charge without any trouble for me.
I'm inclined to agree with Matt. While I've heard others complain about HP, my NX 7300 was a really solid machine. I miss how it looked too. Solid.