Microsoft Kin One and Two review
Hardware

From an industrial design standpoint, there isn't a lot that's laudable here -- but there's also not too much to complain about. As we said, the designs themselves don't feel tremendously original, but the company is ripping off good material. The One has a little more character than the Two, largely due to its uncommon size and use of the rarely-seen portrait slider mechanism. It's also got a little color highlight (well, white) around the screen when it's closed, giving it a kind of 60's Formica countertop feel that we like. Both handsets do seem a little iffy on the build quality; the slider mechanisms feel fine, but there are lots of open spaces and notches that make the devices seem less rugged than we would prefer -- the Pre and the G1 have that same problem. On the Two, the display is coated with a thicker plastic element that almost melts around the edges, giving it a dipped-in-shellac appearance that's refreshingly retro.
Both phones have slide-out hardware keyboards -- a welcome sight. The One seemed a bit mushier to our thumbs, and the extreme curve of the keyboard made typing a little more of a challenge. The Two has a much clickier and pleasant keyboard, though the narrowness of the keys might be troubling for users with larger hands. The keyboards were both usable, but we do take issue with the lettering, which is difficult to read because it runs off of the sides of the individual keys. Also, the special characters are quite difficult to see, and on the software side, there is zero text correction or prediction, even for simple words like "isn't." You're on your own here.
In your hand, both devices feel light but not without substance, and the matte material used on the backing is pleasant enough to the touch. Neither one of these phones is going to stop you in your tracks when you see it, but the designs are also quite approachable and likable, so points go to Microsoft on that.
Internals

Displays

The touch sensitivity of the screens seemed up to snuff with their smartphone contemporaries. We did experience a few moments of sluggishness or unresponsiveness, though we're certain that that has a lot more to do with the software than the hardware. Pinch-to-zoom and other familiar gestures (like lots of swiping) generally went off without a hitch; touch response was definitely improved from when we'd first played with the phones, and it gives us hope that the Windows Phone 7 experience will be even better. The Kin displays work and look fine for the most part, but we didn't walk away feeling stunned by the screens.
Camera

Once we could get the phones to snap a picture, the results were mixed at best. With the flash on or set to auto, the pictures ended up almost universally blown out, sometimes just revealing themselves on review as a white blur. Both the One and Two are equipped with autofocus lenses, though the One seemed to struggle much less with focusing in on subjects. On the other hand, its images looked more washed out to us. To sum up, taking still photos with both Kin devices was a frustrating, unrewarding affair that yielded more bad than good. Perhaps if the speed gets cranked up and that flash can be tamed in a future revision, the results may improve -- but for now, the moment you'll be capturing the most is just after something really good happened. Or just a flash of light.
On the video front, things did look a little bit up, especially in the case of the Kin Two. As we mentioned, it's capable of shooting 720p video, and what we saw wasn't completely cringe-worthy. Still, there is some nasty compression going on (which you have no control over), but on a bright day, we captured some pretty handsome shots which seemed well balanced as far as colors were concerned. The One and Two have image stabilization, but it wasn't exactly cranking on overdrive, and we had some really, really troubling wind noise (as you can hear on the video). Besides those minor problems, you can safely leave the Flip at home if you've got the Two in your pocket... just know that you can't up HD video to the Kin Studio -- you have to sync them with Zune on your PC, which goes firmly against Microsoft's mantra with these products that everything you capture is instantly whisked into the cloud. More on that in a moment.
Sound quality / Speakerphone

Software

The user interface of the Kin is laid out in a deceptively simple manner. When you first boot the phone, you're asked for a username and password and then taken to your home screen. Let's talk for a moment about that login process: you may think that the Kin, like most modern phones, would be asking you for a preexisting username and password from something like Gmail or Yahoo! so that you can pull in your email account and perhaps contacts. It certainly seems like that's what's happening when you first turn the phone on -- however, that's not the score. What's actually happening is that you're creating a Windows Live account, one which the phone uses to sync your Studio data back and forth with. You actually are never given the opportunity to add a Gmail or Yahoo! account for anything but plain vanilla email (unlike with webOS, Android, or the iPhone). Therefore, if you're a user of one of these wildly popular services, your only hope for adding your contacts is dumping a .csv file from your account, then uploading that to your Live account, then praying that somehow the magical contact fairy makes your dreams a reality. We're still waiting for our Live account to sync those contacts to our phone or Studio.
Now, back to the main phone operation. The home screen (or screens, rather) consist of three panels which you gesture left or right to get into and out of. In the center is the "Loop," where you see Twitter, MySpace, Facebook, and RSS updates; off to the right you have your favorite contacts, basically a grid of people you like talking to; on the left is your "apps" page, which contains links to your camera, browser, email, and so on. So far so good, right? In addition to your three main pages, you've got a little clock in the right hand corner at all times, as well as a "recent" tab in the left corner -- both bring up pop-up menus, the latter giving you quick access to recent applications, and the former showing you the phone's battery life status and network connections. Oh, and down in the middle of the phone is a little dot called the "Spot" -- let's try and explain what that does.

But the obtuseness of this user experience doesn't stop with the Spot -- it permeates the entire interface as though decisions about how things should work were made almost arbitrarily, without anyone stopping to test them in the real world. The Twitter implementation is a great example of that. You can add your Twitter account to the phone and see updates from people you follow, and you can update your status from the top of the Loop... but that's all you can do. You can't retweet something, you can't send a direct message, you can't go to single person's feed to see all their updates, and you can't even open a link in a Twitter message from the Loop! To do something as simple as look at an image someone has tweeted, you must first click on the tweet, then click "open in browser," then wait for the tweet to load on twitter.com, then finally click the link to see the image or URL. It's a shocking omission for a phone which claims to be about nothing but social networking.
The basic premise of the Loop also presented problems. The idea is that you can quickly glance at all of your friends' updates and respond to them quickly, but it soon becomes a daunting task just trying to understand who is saying what. The average Facebook user has 130 friends (we tested with accounts of over 700 and 200), Twitter adds noise to the mix, MySpace compounds it... and the phone only updates every 15 non-user-adjustable minutes. Sometimes less! What happens is that you can't really keep track of any conversations, and your friends (or in our case, lots of people you don't really know) become less about their individual voices, and more about random shouts in a big crowded room. The Kin might be more appropriately called the Facebook or MySpace phone, since it seems to want to play nice with those two sites more than anything, but even when trying to comment on something on Facebook, upload a picture, or update our status, we ran into frustrating timeouts and stalls that made us want to throw the phone across the room. Overall, it's just a deeply, deeply frustrating and inconsistent experience.

While using the One and Two we found ourselves consistently confused or surprised by how many bad little interface problems there are. Not only does the phone make it hard to do simple tasks -- and not only are the social networking features poorly implemented -- but the handsets are often sluggish, hiccupy, and downright crash-prone. We were told by the devices on more than one occasion that we needed to restart (while performing basic tasks), and often it would just throw us a blank screen while we waited for the device to come back from whatever tragic internal situation was occurring. It would be wonderful to say more good about the phone's UI -- but we just can't.
The Studio

Battery life
Microsoft told us that its goal was for users to be able to take off for a weekend road trip with these things and leave their chargers behind. We didn't have a long time to test battery life, but in our experience both the One and the Two held up fairly well under heavy use. In particular, the One was left off the charger quite a bit, yet still managed to go for more than two days with sporadic use. We'll chalk the better performance up to that heavily controlled sync schedule (once every 15 minutes at the most).
Pricing / Wrap-up

Even if that were true -- if a great price could cancel out the faults of these phones (which it can't) -- Microsoft and Verizon have failed there as well. The One and Two are being offered for $49.99 and $99.99 respectively after a $100 mail-in rebate... and they must be coupled with a standard Verizon smartphone plan, which clocks in at $29.99 a month. We were frankly shocked when we heard the pricing schemes (you also need a voice plan, of course, which will set you back another $39.99 monthly). To offer what is clearly so much less than a smartphone with a smartphone data plan is insulting to consumers, and doubly insulting considering who it looks like these phones are aimed at. If you're going to shell out this kind of money each month, it would be foolish to even consider these devices given the much, much better options out there. Even counting out the iPhone or similar devices on other carriers (many of which are rather attractive), just take a look at the offerings on Verizon right now. You could get a Pre Plus -- an immeasurably better phone with much of the social networking integration of the Kin devices -- for $29 coupled with a smartphone and voice plan. Or you could spend a little more upfront and get a BlackBerry Tour 9630, Droid, Incredible, or Droid Eris -- all much, much better phones with excellent social networking options. The list really goes on -- and again, if you were a teenager or young adult with all of these great options laid out before you, the idea of choosing this severely limited device which doesn't do a single thing better than even the most basic Android device is kind of crazy. Microsoft has hinted that it wants to shake up the text-centric featurephone market with Kin, but guess what? You categorically cannot even fathom to do that when you're charging for smartphone data. It's insulting to suggest otherwise.
And that about sums it up -- there are much better choices for much less money on the market, and Microsoft hasn't demonstrated to us why you would choose this phone over those. You could argue that the 720p video recording is a hook, but our results weren't that outstanding, and we don't know anyone who needs HD video on a phone so desperately that they're willing to overlook all of these faults. In the end, we're left with two orphan devices -- phones that feel like they should have been killed before they made it to market, but somehow slipped through. It's clear to us from conversations we've had with Microsoft that there are people at the company with good ideas about what phones should and shouldn't do, but we don't feel the Kin is representative of those ideas. The execution (or lack thereof) on these products makes us legitimately concerned about what the company will do with Windows Phone 7. We can only hope that the similarities between those devices and the Kin handsets don't stretch much further than the "Windows Phone" label, because in our estimation, Kin is one side of the family that needs to be disowned... quickly.





































Dear Engadget
I am very disapointed with this review. I swear that if the same phone, hardware and software, was made by apple, you'd be on tonight show with jay leno and promoting it like hot potatos, but since it's a microsoft brand, you have to say this is absolutly shit. i probably visit your site more than your editors, and though i still love it, i just feel engadget is being commisioned by apple. either that or you are all the "Hating MS is cool" generation.
sure, kin one and two are not without their faults, but dissmissing a totally new phone, new idea, new interface like that, is unfair. from now on, i have to reconsider my take on products that you review, unless it's an apple product, in which case it's going to be a revoloutionary and amazing and not at all over priced and ripping off to my expense.
p.s. your post about the two devices becoming available are very very patronising. as to say, anybody who buys this crap is a tiny winy teenager.
@mjenabi
I dunno. Engadget has been championing webOS from the outset when other sources made little effort to evaluate iPhone alternatives. I haven't used these products but, considering the phone's limitations and corresponding monthly costs, it seems to me that the review was fair.
I will say that this is Verizon's failure as much as MS's: why can't we have different data plans/costs for different phones?
Engadget, you said that "You can't share those kind of mixed messages on Facebook or Twitter or MySpace either" when talking about the Kin Spot.
However, I have just seen a video where someone put some stuff into the spot and then there was the option to upload that stuff to Facebook?
So what's the real deal? Is this not possible or did you get it wrong?
Josh, u're a big fat whiner:
Oh!! There is no gmail! Ohhh.... There is no yahoo mail! Waaaah!!!
OMG!!! The spot is too complex!! I only used the phone for a weekend but I totally know everything about it and it's way to complex!!!
If you were to objectively write about stuff companies don't let you do with their phones, I wonder why there's not a peep outta u about Apple?
This had potential for people who wanted a decent feature phone with social networking features, but the smart phone data plan kills this.
As in, stone cold, six feet under, D.E.A.D.
Few parents are going to spring for the phone price + voice + texting plan + $30 a month in data for their tween kids.
Seriously, what a huge, monumental FAIL.
GREAT REVIEW!
I was not that impressed with Win Phone 7 but after seeing what they did with the Kins I get the feeling that MS is keeping their new operating system way too closed and not well thought out coming into generation 1. So I made the decision that Android is going to be the OS for me. Much more open and customizable. Got the Droid Incredible and love it! I'm almost certain that Win Phone 7 v1 will not be the right OS for me. I'll be back in the market it 2 years and will reconsider then.
Can't you get a Motorola Droid for $19.95?
Absolute fail.
Whoever is responsible for this at Microsoft should be fired instantaneously.
no predictive...none?
flop, next.
Are you kidding me with this review. Do you know anything about today cell phone Technology!!!!!!!! Your Points of view astounds me, you can't be real. I mean COME ON. I am totally turned off to the point I will not even continue. Maybe reviewing a Motorola StarTak may best suit you.
Funny the Kin is made by Sharp...that's the first brand design I thought about when the new iphone was revealed...the new phones look like sharp calculators from the mid 90's...wth.
If (when?) these fail I wouldn't blame it on Microsoft. It's Verizon refusing to compromise on data plan pricing. These things would fly on a product-specific $10/month "lite" data plan. But at $30 a month, I don't care if you give them away. They won't move.
you can use any E-mail address to associate to a windows live account. intomobile shows them setting one up with G-mail as the windows live E-mail address. Even that being said
FAIL on pricing. TP2 is cheaper and better!
"Who stole the Hope?"
Somehow, this seems so appropriate. This isn't just a gadget review, it's an artistic statement from the street.
Their plan is obviously to produce a crappy phone initially so that the next ones (Windows Phone 7) look great in comparison. Same trick worked for Vista==>Win7, didn't it?
Let's face it. These phones are basically the Twitter Peek with voice capabilities.
How could have Microsoft bought Danger and bred this? So this is the next of kin? I'll stick with my Lx '09 with modded 360 com attachment so me and my friend can text at the same time on the same device.
awesome review.
quick comments. Microsoft is very confused by what a smartphone really is. There are several internal discussions on how to define a smartphone and most people defined it by the following:
1. Does is have a qwerty keyboard
2. Can it do email
3. Can it download apps
4. Does it have an OS you can license
the kin meets all of the criteria, so in hindsight it is a smartphone. What they fail to understand is that Smartphones are defined more by user profiles and less by features. Some of the points of the review I dont agree with... music sharing will not happen PERIOD. some i do... twitter implementation for example.
However, it seems like they rushed this out and will be chasing it with an update after the release. Microsoft is really focused on release dates to cash in on PR opportunities and this seems to fit the bill.
I am incredibly surprised by the poor review of the hardware... that you cannot fix... if it sucks... no software update will do. One issue I have with the review is about the industrial design... i studied industrial design and these are great designs... they are inspired by other devices, but the designs should not be an issue. They both look great.
I hope they fix these issues in a software update. Robbie Bach must want to get this one right. Pricing always disappoints on these things... specially when they come from partnerships.
Studio rocks and humiliates MobileMe, so please let´s leave that one alone for now.
Also, you wouldn´t expect Microsoft to make your life easy with Gmail, Yahoo mail integration... they want you to have a Live Account... this is the entire premise of this thing.
it still gets me about people bitching on the live account, google makes you have a google account for android, you can make a google account a live account but you can't make a live account a google account...
Microsoft fail yet again.
the fuck is this???
You had your chance, Microsoft. And you failed. Where has the Darth Vader of the 90's gone?
Apple is now the king of the mobile devices category (with Google trying to usurp the throne).
Google is the behemoth of searching, but nice try with Bing. It isn't too shabby.
Apple reigns supreme in the mp3 department. And that lame excuse for an mp3 player just didn't catch on.
You have failed us, Microsoft. The evil empire is no more.
Omg what a fail...
studio is an awesome idea for someone like me , who is not on top sync, update and filing etc... i must admit kinda excited about microsoft phone
Perhaps the upcoming Sony Ericsson Xperia X10 Mini and X10 Mini Pro could be a competitor to this product segment Microsoft is targeting with these phones?
They both use SE's own Timescape to collect all Facebook, Twitter and other updates into one place, has a really sexy small formfactor ( X10 Mini won Red Dot Design Award 2010) and because of the size you can use the phone with just one hand. And the software seems really snappy.
They don't have multitouch but hey, if you can use the phone with one hand what do you need MT for? They've implemented some smart workarounds for e.g. pinch-to-zoom.
Though because of the small screen size there might be some trouble with finding compatible apps on the Android Market, it's still better than not having the option at all.
If they can find a carrier in the U.S. to aggresively price these phones with a decent data plan they could have a real winner this time (unlike the regular X10).
Links:
http://www.sonyericsson.com/cws/products/mobilephones/overview/xperiax10mini?cc=us&lc=en
http://www.sonyericsson.com/cws/products/mobilephones/overview/xperiax10minipro?cc=us&lc=en
The phones dont seem too amazing to me. Especially when you open up the kin 2 and see the tiny buttons to type. Also because they look like knock offs. I wont fully judge it until i check it out for myself, but we'll see.
I think you missed the point. The phones are not the main attraction here. Surprisingly, the phones themselves are actually a secondary feature. Kin Studio is what you are buying into and that sounds like a big success ... even from Engadget.
Imagine what it would be like to be able to just go on your computer and look at pictures of the girl you had a crush on in grade school, video from your first date or high school prom, the crazy party where you met your future wife ... the birth of your child ... all of your memories, stored in one place, automatically, all timestamped, easily accessible, anytime, anywhere, in a really slick time line of your life.
You see, I have a ton of pictures and video of my son but they're scattered in a hundred different places. It's totally disorganized. I have video of my wedding but it's on VHS and it's a good bet that I'll never watch it. Friends from days gone by are distant memories. Most of my school days are vague flashes or fuzzy images in my mind.
I think this idea is awesome even if it comes with a high price tag. Unfortunately, all of the reviews keep talking about are the stupid phones. There's no calendar; Twitter integration is half-asses; what do you mean I can't do things on Facebook and Myspace that the sites themselves don't even support? The first release of this pretty unique software is a little buggy? No way! And please don't rate the browser on how well it opens Engadget because this site is so buggy, I can't even post a comment while I'm at work anymore and I no longer rate comments because I don't feel like finding where I was after the page completely reloads and plops me back at comment #1. It doesn't even work right on a desktop.
I wish this review talked a little more about Kin Studio. That's the real star of the show. I know that you have to review the actual gadgets but I felt that you spent too much time telling me what Kin isn't and not enough on what it is. Still, no big deal really. This is just your opinion and I'm cool with that. Not trying to be overly harsh here and I'm certainly not going to get upset over it.
These phones are not for people who live their life on their phone; they are for people who live their life in a highly social environment and want to document it in real time. That's why there are no games. That's why there is no calendar. When you are bored, you check to see what your friends are up to. When you're having fun, you snap a few pictures and maybe take a little video but mostly do what you normally do ... have fun.
the list of what's in the Loop: Twitter, Facebook, Myspace, and Rss.
Is that the complete list? How do the "most socially connected phones" only connect to 3 social network sites, with no ability for the user to add their own? (linkd-in, bebo, friendfeed, Etc.) I guess their users don't matter or aren't hipster enough?
What DID intrigue me was the RSS. I have been looking for a sort of lifestream app (iphone or pc) that includes both social networking sites and rss in one feed, but have yet to find one. Several will aggrigate facebook and twitter, or more, but they all lake rss.
I know I can finagle my way into a friends status rss feed and just use Google Reader, but then I miss all the comments they make to other's status'. If anyone knows of such software, please let me know, as I have tried several igoogle/myyahoo/sobees/netvibes/feedilizer type products over the course of months without satisfaction and I'd hate to have to consider for a second one of these Kin's
Thanks
i love how you guys always the video quality test in the same place,dont know why but wiht all the refections and that it reminds me of a crysis or half-life 2 benchmark or something
My mother gave me a kin for my birthday two years ago. But it was called "a landline" back them, with "unlimited calling" meaning "unlimited payphone use". It was a really great phone!
I played with these phones briefly over the weekend.
And then showed it to my friend's teenager for their opinion - who was excited to see it from all the promos and photos going around - but when faced with it in-person immediately frowned "is this really it??", and then immediately turned away. I think it was the fact that I'm an adult that even allowed me to exhibit enough patience to keep playing with it for my own knowledge.
The Kins may look great in touched-up promo images and professional photo shoots, but in-person they both immediately look like a Tonka/Fisher-Price quality piece of disposable plastic. The actual software experience wasn't bad - but it wasn't very good either. It was definitely a new paradigm which made it fun enough to explore, but it quickly started showing UX loose-ends that are even harder to forgive considering how crappy the hardware feels in your hand.
THIS IS A FAIL!!! I CANT SAY ANYTHING FRIKIN ELSE!