@lilo Exactly. Why are they passing this off as normal. What they're referring to with other internal antennas and theirs is not the same issue. They're referring to the fact that if your hand covers the antenna area on even a 3GS that you are impeding the signal a bit, but what's happening on the iPhone 4 is a design flaw where you are literally touching the antenna directly and having it cross with another antenna. It's not the same issue at all yet they pass it off as that.
@lilo yeah.. they're profits on these things are phenomenal anyway, so why not offer the bumpers? (which can't cost more than a few cents to produce, even with with manufacturing costs)
@safe travels It's not how much the bumpers cost them that is the problem. It's how much money they lose by giving it away for free vs. selling. A bumper retails for $30 let's say it costs them $.50 to produce add in retail costs shipping everything and they probably have a cost around $1.25 or so. That's a$28.75 profit. Now imagine not making this $28.75 x 2 million sold vs paying $2.5 Million for giving these away.
@Nonok I can't figure out why they're not giving out free bumpers. Apple is usually very big on customer satisfaction. I think they must have spent all their iPhone 4 appeasement money on making sure every AT&T user could upgrade 6 months early.
@beesneazy Hey! Calm down. We've already got instruction on how to fix this, "Hold it different." Man, F'n iPhone owners just like to complain about things that Mr. Jobs already addressed. Who's ready for the next gen iPhone, raise your hand? ...........um......crap.
On one hand that's true for most companies. Of course, they make sure their customer satisfaction is good enough to earn money.
But all this make me laugh because even though it's clear as day that Apple doesn't give a shit about customers (a CEO who says "you're holding it wrong" - what is this, 4chan?) , foaming fanboys will defend the company, pick fights and act as if Apple saved their lives. Is this some electronic version of stockholm syndrome?
I mean can you believe people saying "it's good enough"? Did they say that when iphone came out to a razr dominated market? Did they say that to the Prius? Heck, half the editors here are bending over backwards to rationalize Apple's eff up. Bewildering man!
Apple has gone with the different mantra, and so many times the different has just been different, not better but worse. If they start to admit something is wrong with 4 it'll be a crack in their front that different is better. Especially when Jobs glorified the 4s antenna design.
Apple says that "the iPhone 4's wireless performance is the best [they] have ever shipped,"
ROFLMAO
Classic! - maybe they should remove the "Phone" from iPhone and call it iToy or something. Seriously US is still the world's only super power and its sad that people here don't even know what a good quality cell phone call sounds like? They actually think iPhone is a decent (if not good) phone! Before I landed in this country, I never had a dropped call on my cellphone ever. 1 hour after I landed, I had my 1st dropped call and it hasnt stopped ever since - 1st it was Nextel, then it was Sprint-Nextel, then it was T-Mobile and now it is AT&T.
@donatom3 They make 2 BILLION a quarter. They couldn't possibly be concerned about 2 1/2 mil unless they are THAT greedy. But them again, what corporation isn't nowadays. =( *sad panda*
Absolutely outrageous behaviour from Apple. I've already tried (and failed) to get a refund on mine.
They're trying to cover a fundamental design flaw in the phone with words. It doesn't matter that loyal Apple customers have spent hundred/thousands of dollars on these phone that simply don't do what they were designed for.
@lilo Seriously. Steve Mobs needs to stop being so damn greedy and give iPhone 4 owners a free "Bumper"! They're overcharging for those giant rubber band (which probably cost them next to nothing to mass produce).
Steve you really being a bitch about this. Its a f***ing phone. Who cares about better wifi if they cant call anyone.
Here's a plan for you. Step 1: Give the customer a free case with every iPhone 4 Step 2: Say your sorry like you mean it Now to the crucial step, Mr Jobs look carefully. Step 3: FIX THE PROBLEM, and when you have take the first iPhone back and give the customer a new one Step 4: This is simply to show you are stil a nice guy. Give the iMovie app FOR FREE to the iPhone 4 owners. They deserve to have something nice for all that trouble and money. Now get to work!
Why are they bastards? I thought iPhone 4 users were told to wait for a software fix. Besides, they were already told to grip the iPhone 4 differently. What more can be said?
@bricktop PROOF steve jobs knew about this issue: When he said he knew something like this "might happen", he got another iPhone 4 and if you look at it, he's on 3G and the page won't load. Because he was holding it the wrong way http://www.youtube.com/watch?v=znxQOPFg2mo
@lilo Indeed. People spend tons on money on their products and all they do is spit on their faces. The problem is, S. Jobs gets away with it all the time. No matter how he treats his loyal customers, they (customers) always come back for more iStuff...
If it costs Apple approximately $1.25 to make each bumper, then their out of pocket expense for this mistake is more like $2.5M for every 2,000,000 phones. Apple has to sell a lot of iPhones to make up $2.5M. I'd imagine that if they admit to this problem, every iPhone customer is going to claim they have reception issues and the company will forever be on the hook to provide free bumpers for this phone.
Hey, Apple! Get your stupid head out of your arrogant ass and maybe then you'd be able to hear what some of your most loyal customers are saying and not just the regular haters! This is a real issue. You might sell 2 mil iPhone 4 on the launch day, but rest assured if this is how you treat people, no amount of dope induced awestruck eyes and acting on stage is going to sell 200 of iPhone 5! Seriously... stop thinking you are infallible.
@donatom3 it's apple. It wasn't a design flaw. Something tells me it was done on purpose or it could have been an accident so Apple will "Fix it" by making bumpers for the phone. Notice they have never made any cover for their own devices and now they do.
Mind you I am an iPhone 4 owner and proud of it. I've never had any problems with my device at all. I tested it and even though my bars did go down from full to halfway on my phone i did not lose signal.
something tells me the all knowing and controlling Apple corporation was aware of this "flaw". And it's convenient for consumers to buy bumpers to eleviate the problem.
I love apple, my computer is apple, my phones apple but I'm not blind to know that they will do something so people will buy more products.
@lilo Remember faint yellow spot that was showing up a while ago. Well that was where the unicorn injected the magic. Turns out the magic was tainted, and now we have this...
@lilo I might get downranked for this but I've been using the iPhone 4 for 4 days now and I have ZERO problems. No Screen issues, No Dropped signals, no proximity sensor issues. Nothing.
When you sell 1.7 million phones, a few hundred are bound to have issues.
@jmachol actually apple gets the full price for each phone sold on contract its at&t thats loosing money(not counting all the money there going to make the next 2 years on who over signed the contract gives to them).
The whole line-up consists of the $60 Amps in-ears and $100 Tracks on-ear headphones, which both also come in slightly souped-up and pricier HD variations at $100 and $130, respectively.
The most commented posts on Engadget over the past 24 hours.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Bastards
@lilo
Money > Customer Satisfaction for Apple
@lilo Exactly. Why are they passing this off as normal. What they're referring to with other internal antennas and theirs is not the same issue. They're referring to the fact that if your hand covers the antenna area on even a 3GS that you are impeding the signal a bit, but what's happening on the iPhone 4 is a design flaw where you are literally touching the antenna directly and having it cross with another antenna. It's not the same issue at all yet they pass it off as that.
@lilo
yeah.. they're profits on these things are phenomenal anyway, so why not offer the bumpers? (which can't cost more than a few cents to produce, even with with manufacturing costs)
"DON'T admit any wrong" is what they meant... Apple knows best fool!
@lilo
At least the reception on Verizon should be amazing, that is if you hold it properly.
@lilo A class action lawsuit might help them offer free bumpers. Of Course, we would hate for jobs to have to spend 20cents per Iphone to include one
Failboat goes Apple iPhone 4
@safe travels It's not how much the bumpers cost them that is the problem. It's how much money they lose by giving it away for free vs. selling. A bumper retails for $30 let's say it costs them $.50 to produce add in retail costs shipping everything and they probably have a cost around $1.25 or so. That's a$28.75 profit. Now imagine not making this $28.75 x 2 million sold vs paying $2.5 Million for giving these away.
Crazy
The sheeples dat buy it deserve that treatment anyway.....D Apple Koo-Aid sippers ll buy the bumper anyways and be proud of themselves. SMH
@Nonok
I can't figure out why they're not giving out free bumpers. Apple is usually very big on customer satisfaction. I think they must have spent all their iPhone 4 appeasement money on making sure every AT&T user could upgrade 6 months early.
@lilo
Awww, no love from the Great Leader?
@beesneazy
Hey! Calm down. We've already got instruction on how to fix this, "Hold it different." Man, F'n iPhone owners just like to complain about things that Mr. Jobs already addressed. Who's ready for the next gen iPhone, raise your hand? ...........um......crap.
@Nonok
On one hand that's true for most companies. Of course, they make sure their customer satisfaction is good enough to earn money.
But all this make me laugh because even though it's clear as day that Apple doesn't give a shit about customers (a CEO who says "you're holding it wrong" - what is this, 4chan?) , foaming fanboys will defend the company, pick fights and act as if Apple saved their lives. Is this some electronic version of stockholm syndrome?
I mean can you believe people saying "it's good enough"? Did they say that when iphone came out to a razr dominated market? Did they say that to the Prius? Heck, half the editors here are bending over backwards to rationalize Apple's eff up. Bewildering man!
@Bjay You know you sound like a moron right? Just sayin'.
@lilo iPhone sucks. We already know. Go away fanboys.
@credo
Agree. It's about admitting a mistake.
Apple has gone with the different mantra, and so many times the different has just been different, not better but worse. If they start to admit something is wrong with 4 it'll be a crack in their front that different is better. Especially when Jobs glorified the 4s antenna design.
@lilo
Apple says that "the iPhone 4's wireless performance is the best [they] have ever shipped,"
ROFLMAO
Classic! - maybe they should remove the "Phone" from iPhone and call it iToy or something. Seriously US is still the world's only super power and its sad that people here don't even know what a good quality cell phone call sounds like? They actually think iPhone is a decent (if not good) phone! Before I landed in this country, I never had a dropped call on my cellphone ever. 1 hour after I landed, I had my 1st dropped call and it hasnt stopped ever since - 1st it was Nextel, then it was Sprint-Nextel, then it was T-Mobile and now it is AT&T.
@SP1
Haha. I agree. I hate it when people write like that!
@lilo
Dumb ass S. Jobs!!!;)
@donatom3 They make 2 BILLION a quarter. They couldn't possibly be concerned about 2 1/2 mil unless they are THAT greedy. But them again, what corporation isn't nowadays. =( *sad panda*
@benthe1
If this was me I'd be bailing out as fast as I did when she had that trapper baby!
@lilo
Rat Bastards.
@lilo
Is this what we were supposed to "stay tuned" for?
@lilo It's pretty amazing behavior. Getting too big for their boots methinks.
Absolutely outrageous behaviour from Apple. I've already tried (and failed) to get a refund on mine.
They're trying to cover a fundamental design flaw in the phone with words. It doesn't matter that loyal Apple customers have spent hundred/thousands of dollars on these phone that simply don't do what they were designed for.
@lilo
Seriously. Steve Mobs needs to stop being so damn greedy and give iPhone 4 owners a free "Bumper"! They're overcharging for those giant rubber band (which probably cost them next to nothing to mass produce).
Steve you really being a bitch about this. Its a f***ing phone. Who cares about better wifi if they cant call anyone.
Here's a plan for you.
Step 1: Give the customer a free case with every iPhone 4
Step 2: Say your sorry like you mean it
Now to the crucial step, Mr Jobs look carefully.
Step 3: FIX THE PROBLEM, and when you have take the first iPhone back and give the customer a new one
Step 4: This is simply to show you are stil a nice guy.
Give the iMovie app FOR FREE to the iPhone 4 owners. They deserve to have something nice for all that trouble and money.
Now get to work!
@naashak Y'all not considering the fact that Mer'ca Kicks Ass
@lilo
Make sure you guys Digg the article! Let's get the word out about this!
@Nonok
"Money > Customer Satisfaction for Apple"
You know, for most other companies, Customer Satisfaction = Money.
Strange it doesn't work that way for Apple.
@lilo
Why are they bastards? I thought iPhone 4 users were told to wait for a software fix. Besides, they were already told to grip the iPhone 4 differently. What more can be said?
@lilo
I am still in disbelief that Engadget ran this article.. PROPS! You are back in the circle of trust Focker...i mean Engadget!
@bricktop
PROOF steve jobs knew about this issue:
When he said he knew something like this "might happen", he got another iPhone 4 and if you look at it, he's on 3G and the page won't load. Because he was holding it the wrong way
http://www.youtube.com/watch?v=znxQOPFg2mo
@credo Apple knows anything they do to placate victims of their epic fail is an admission of fault. The class action will be spectacular.
@lilo Indeed. People spend tons on money on their products and all they do is spit on their faces. The problem is, S. Jobs gets away with it all the time. No matter how he treats his loyal customers, they (customers) always come back for more iStuff...
@donatom3
If it costs Apple approximately $1.25 to make each bumper, then their out of pocket expense for this mistake is more like $2.5M for every 2,000,000 phones. Apple has to sell a lot of iPhones to make up $2.5M. I'd imagine that if they admit to this problem, every iPhone customer is going to claim they have reception issues and the company will forever be on the hook to provide free bumpers for this phone.
I'm interested to see how this plays out.
@Nonok Idiot
http://www.macrumors.com/2010/02/22/apple-ranks-third-in-businessweek-customer-service-rankings/
@lilo
Can you just put a rubber-band around the phone?
@rmbrown09
are you defending Apple on this?
@safe travels
You apparently don't know this... but they technically lose $10 on every single iPhone 4 with contract sale price compared to manufacturing price.
This is of course excluding any other profits they bring in from the phones, and or, extended contracts.
@zerotwone bumber cost few cents. What cost most is lost for not selling bumber for 20$
@jmachol How do you know how much Apple is charging AT&T for the phones? Is this some sort of inside scoop?
@dardub
Hey, Apple! Get your stupid head out of your arrogant ass and maybe then you'd be able to hear what some of your most loyal customers are saying and not just the regular haters! This is a real issue.
You might sell 2 mil iPhone 4 on the launch day, but rest assured if this is how you treat people, no amount of dope induced awestruck eyes and acting on stage is going to sell 200 of iPhone 5! Seriously... stop thinking you are infallible.
@donatom3 it's apple. It wasn't a design flaw. Something tells me it was done on purpose or it could have been an accident so Apple will "Fix it" by making bumpers for the phone. Notice they have never made any cover for their own devices and now they do.
Mind you I am an iPhone 4 owner and proud of it. I've never had any problems with my device at all. I tested it and even though my bars did go down from full to halfway on my phone i did not lose signal.
something tells me the all knowing and controlling Apple corporation was aware of this "flaw". And it's convenient for consumers to buy bumpers to eleviate the problem.
I love apple, my computer is apple, my phones apple but I'm not blind to know that they will do something so people will buy more products.
@lilo Remember faint yellow spot that was showing up a while ago. Well that was where the unicorn injected the magic. Turns out the magic was tainted, and now we have this...
@lilo I might get downranked for this but I've been using the iPhone 4 for 4 days now and I have ZERO problems. No Screen issues, No Dropped signals, no proximity sensor issues. Nothing.
When you sell 1.7 million phones, a few hundred are bound to have issues.
@jmachol actually apple gets the full price for each phone sold on contract its at&t thats loosing money(not counting all the money there going to make the next 2 years on who over signed the contract gives to them).
@lilo What are the flimsy bumpers worth to Apple? $1? do they really have to get a profit of $19 dollars out of it?