I'm Watch creator explains order fulfillment process, offers 15 percent discount for your patience
We all know that Android 1.6 isn't getting any newer, but it's now clear that customers pining for the I'm Watch will need to dig deeply and muster a final bit of tolerance. According to the Italian smartwatch creator, it's made a few changes to the device, primarily to allow for greater application compatibility -- hopefully this means something other than a stale Donut. As for delivery, the company will send out 300 I'm Watches by June 15th and will then use the next month to solicit feedback and conduct final tests. By July 15th, the company will resume delivery for its outstanding orders and expects to fulfill all current orders no later than September 15th. Customers who'd prefer to back out from the deal will have until July 15th to apply for a refund from the company, and as a goodwill gesture, it's offering a 15 percent discount for all those willing to endure the wait. For the complete details, just hop the break.
[Thanks, Darrell]
Dear Customer,
We appreciate the patience you've shown so far regarding the delivery of i'm Watch. We are aware that you have encountered some inconveniences and that, above all, you were not able to use a device that grows every day further interest around the world.
Unfortunately we have verified once more the validity of that saying: "The best is the enemy of the good!"
What do we mean?We want to tell you today with great transparency and humbleness that, not only have we met all the difficulties of an extremely innovative and ambitious project (and the unforeseen events that have surpassed any logical expectation), but we have especially given into the temptation of implementing some modifications in order to increase and improve the adaptability of i'm Watch towards the future development of technology (for example, enabling it to handle a larger number of apps than initially expected). All of these factors brought us to lose precious time and, particularly, has prevented us from providing you some certain dates for the delivery.
But we are now able to define them as follows, taking into account that we intend to conduct a last serious testing program with our customers:
1) By June 15th we will provide i'm Watch to a group of 300 customers, who will cooperate with us for a final and ultimate check, to be completed by July 15th. We will ask them to give regular feedback on their experience, which will be reported in a public blog on the website www.imwatch.it in order to allow you to follow its evolution as well.
2) Starting July 15th we will begin to ship the product to all those who have an unsent order. We expect to fulfill the delivery for all current orders within and no later than September 15th.
Given that we understand that you might have lost interest in the purchase, we decided to offer you the following possibilities:• Giving up the purchase and requesting an immediate refund of the paid amount, providing by July 15th an e-mail to the following address, if you are residing in Italy: assistenza.italia@imwatch.it, or to the following: assistance.world@imwatch.it if you are residing abroad.
• If instead you are willing to wait until the expected date of delivery, you will receive at the delivery a 15% discount on the price paid.We thank you for your cooperation, very confident that i'm Watch will fully meet your expectations.
Best regards.Manuel Zanella and Massimiliano Bertolini
President and CEO of i'm Spa
