Mobile operators preparing for second wave of number portability

The number of complaint calls from customers trying to switch mobile service while keeping their numbers has decreased from 2400 to 400 per month. CNN thinks this is because the companies are doing a better job of switching customers — we think it's just the volume of requests that has decreased after a big initial demand. Transfers during this initial period were only for the top 100 metropolitan areas so let's wait until May 24 when the number portability kicks off to the rest of the country.