AppleCare Help Desk actually helpful!

I just wanted to share a positive Apple experience with everyone, since all too often, all you hear about in public is the negative.
There's plenty of negative to go around, for sure, but when Apple does the right thing, I think it's worth noting.

I've had a barely used 700MHz CD-RW
eMac (with AppleCare) for a while now which was destined to be my 3yo niece's first computer. Unfortunately, this eMac developed a well-publicized video issue within hours of coming out of the box. Apple dutifully sent someone to repair it since it was still under warranty and although I do this for a living, I prefer to let Apple service in-warranty machines instead of doing them myself without anyone to send the bill to. They replaced the display/analog assembly and it was fine for a few months.
Then the eMac lost video completely. Apple again sent someone out to repair it.

This time they replaced the display/analog plus the logic board. It was again fine for another month or so. Then a new, but related problem started – a flashing strobe when waking from sleep and no other video appearing – and I called Apple again. Once again they scheduled a house call and sent out another display/analog replacement. That was last week. Today, the eMac's display is dark again. It's on, I can
Timbuktu into it, the fan is blaring, but the display remains dark. Apple has already spent considerably more on parts and labor than this eMac is now worth and there is clearly something inherently wrong with this machine. I think it's time to replace it instead of throwing more parts at it.

I expected to have to put up a fight when I called Apple again this evening, but instead I was quickly (if you don't count the 15 minutes on hold in the queue) elevated to "Paco," a product specialist who agreed that 3 strikes was enough.

Without much prompting on my part, he offered to replace the ailing Mac with a current low-end model eMac – a
1.2GHz with a Combo Drive. I
certainly can't argue with that. More importantly, he treated me with respect, listened to what I had to say, explained the whole exchange process thoroughly despite the fact that it was clear that I knew my way around these types of situations and he didn't have that familiar condescending and hurried tone you usually get from a guy who has gotten stuck with you as his last call before quitting time.

The sick eMac will be on its way back to the mothership on Friday and a new shiny one will take it's place in 10-14 days. Now I have to figure out how to explain to a 3 year old what a megahertz is so she can appreciate how much faster her new computer will be :) Will Elmo's World be twice as wondrous for her now as it was before?

Anyone else have a pleasant Apple experience to share?