A Look Inside Apple

MacInTouch relays Gregory Ray's shared notes from this past Fall's Apple Enterprise Technology Briefing, where Niall O'Connor talked about "Apple's migration to the XServe platform, its challenges in building the infrastructure for the Apple Online Store and iTunes Music Store back-ends,
and how their internal support team has developed policies for steps like new machines (employees must be able to put their own Mac into service) and password recovery (Kerberos single-sign on and a web portal for resetting the master password)."

Looking at the extended notes that Gregory provides, one starts to get an idea of how a business's infrastructure can be efficient and Mac-based. 1 support person for every 500 employees would normally be an indication of serious understaffing, underfunding, and infrastructural problems, but reading it here makes me smile and think: Apple works better.

I wonder what the support to staff ratio over at Microsoft might be...